Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,656)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
    5.9K
  • 8% of ratings are 4 stars
    519
  • 2% of ratings are 3 stars
    125
  • 1% of ratings are 2 stars
    44
  • 1% of ratings are 1 stars
    94
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

February 9, 2022

Great app! We have been using if for a while now and it has been useful to our customers and our company!

The Whittle Shortline Railroad - Wooden Toy Trains!
United States
Almost 5 years using the app
Smile.io replied February 10, 2022

Thank you! 🙏 We're excited to work with you and help bring in those customers! 💯

Edited May 3, 2017

So far the app has been easy to use and very straight forward to implement. Top help and information from Stuart Arsenault, what a guy. Don't be afraid to ask them questions.

Sauce And Brown
United Kingdom
Almost 5 years using the app
Edited April 24, 2023

We have been using Smile for several years now, we needed to make some tweaks to the program and the customer service support we received was 1st class (thanks Jade).
Very happy with this app.

Legotanks
United Kingdom
Almost 5 years using the app
September 27, 2016

So easy to use and customers lovee it !

Trend Up Clothing
United States
Almost 5 years using the app
December 30, 2020

We've used smile since we launched our website and now we're phasing into integrating to an app they've been nothing but helpful, excellent customer service.

Older Ghosts
United States
Almost 5 years using the app
Smile.io replied December 31, 2020

Thank you so much for the kind words and five-star rating! Our Merchant Experience team is so happy to help out. 😄

Edited October 24, 2023

Good Customer support and hopefully should help boost the store!

RepairMedia
United Kingdom
Almost 5 years using the app
Smile.io replied April 15, 2020

Thanks so much for your honest review & feedback! Definitely helps us improve 💪

October 14, 2016

Easy to use and quick setup. We are excited about our new loyalty program Good JuJu Rewards!

Juju Boutik
Canada
Almost 5 years using the app
April 28, 2022

Very useful app to help us engage with our customer base! Support team is always friendly and helpful!

Elizabeth Mott
United States
Almost 5 years using the app
Smile.io replied April 28, 2022

Thank you for your kind words! So happy we are able to help :) -Jade <3

November 15, 2023

Nicole and Joana were quick, helpful and straight to the point on the solution I needed. Being in Customer Service myself, I can't give them enough stars for their great assistance! Thanks Nicole, Joana and Smile Team!

She Reads Truth
United States
Over 4 years using the app
Smile.io replied November 16, 2023

Thanks for taking the time to leave us a stellar review and the kind words about Nicole and Joana! They really are stars and we're so glad they were able to help you so much 🫶

Yours in Loyalty,

✨ The Smile Support Team ✨

Edited December 18, 2021

So far so good... My shop is not open as of yet im getting set up. So far what I see is good. I can't wait till the beginning of the year to open.

Essence Of Nature LLC
United States
Almost 5 years using the app
Smile.io replied December 24, 2019

Thanks so much for your review ✨ How exciting! Best of luck and please let us know if we can help with anything!

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