Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,507)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

April 30, 2021

Our customers LOVE smile. And SMILE has been great to work with to help us with our needs as a company. Keep up the great work, and thank you!

Survival Frog
United States
Over 4 years using the app
Smile.io replied May 1, 2021

Thank you so much for the 5-star rating and that your customers are loving Smile! 😄

June 13, 2018

Great Support system!
I had no idea how to generate a code for the coupon, and Maggie from live chat helped me a lot!
This app always provides better idea for fixing problems :) love this app

Raykim
United States
Over 4 years using the app
July 11, 2017

From sweet tooth to smile, this app has been very helpful in rewarding loyal customers and recruiting new ones. The support team has been helping us fix whatever issues and grow our members base. Abby and Elli have been very patient and detailed in our correspondence.

Housebound
Canada
Over 4 years using the app
November 22, 2016

So easy to set up! I cannot wait to see the outcome

Dulcenailsprinkles
United States
Over 4 years using the app
Edited November 1, 2024

The support from Smile's CS team is top-notch. I'm glad to see that they're constantly innovating.

C In2
United States
Over 4 years using the app
November 2, 2020

Just writing to say that that I had a really great experience with one of your team members - Rachel - who assisted me greatly in working through an offer we wanted to provide our customers which wasn't out of the box for Smile. She was awesome and it was an absolute pleasure and we got there in the end! Thanks Rachel and SMILE!

M DREAMS
Australia
Over 4 years using the app
Smile.io replied November 9, 2020

Thank you so much for your review! We're so glad to hear that you had a great experience with Rachel 💖

February 3, 2023

Great Customer Service....Answered questions promptly! Very Much Recommended.
Lynn answered all my questions.

Hot Tracks
United States
Over 4 years using the app
Smile.io replied February 3, 2023

Thank you so much for this lovely review🌟

It was a pleasure chatting with you and So happy to hear about the positive experience. More power to your business. 💪✨ - Lynn 💖

August 11, 2017

great app. Im sure this will generate sales!

Pellatt Cornucopia
Canada
Over 4 years using the app
Edited June 27, 2022

Love their CS Team and how they are fair when it comes to rewarding. There's a balance between giving benefits to the company and to its clients. Awesome work!

Gin Amber Beauty
United States
Over 4 years using the app
Smile.io replied December 11, 2020

Hey there! Thanks for your review. Sorry to hear that you are experiencing an error. We have just reached out via email to help get to the bottom of this.

Edited July 19, 2016

great app!! highly recommend Sweet Tooth!

Wishlist Boutique
Canada
Over 4 years using the app