Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,656)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

November 22, 2016

So easy to set up! I cannot wait to see the outcome

Dulcenailsprinkles
United States
Over 4 years using the app
October 9, 2023

I received assistance very quickly and Jade even followed up with an email that had all the links and info I was looking for to assist a customer. This app is great for our small business and it's so nice to talk to a real human.

High Quality - The Lifestyle Store
United States
Over 4 years using the app
Smile.io replied October 11, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

Edited November 1, 2024

The support from Smile's CS team is top-notch. I'm glad to see that they're constantly innovating.

C In2
United States
Over 4 years using the app
Edited November 28, 2019

Would appreciate if the branding(website cache picture) can appear when a referral shares their referral post on social media for a starter package user.

Wing Heong BBQ Meat
Malaysia
Over 4 years using the app
Smile.io replied November 28, 2019

Thank you for the thoughtful feedback, and the five-star rating! 😄

November 2, 2020

Just writing to say that that I had a really great experience with one of your team members - Rachel - who assisted me greatly in working through an offer we wanted to provide our customers which wasn't out of the box for Smile. She was awesome and it was an absolute pleasure and we got there in the end! Thanks Rachel and SMILE!

M DREAMS
Australia
Over 4 years using the app
Smile.io replied November 9, 2020

Thank you so much for your review! We're so glad to hear that you had a great experience with Rachel 💖

February 3, 2023

Great Customer Service....Answered questions promptly! Very Much Recommended.
Lynn answered all my questions.

Hot Tracks
United States
Over 4 years using the app
Smile.io replied February 3, 2023

Thank you so much for this lovely review🌟

It was a pleasure chatting with you and So happy to hear about the positive experience. More power to your business. 💪✨ - Lynn 💖

August 11, 2017

great app. Im sure this will generate sales!

Pellatt Cornucopia
Canada
Over 4 years using the app
Edited June 27, 2022

Love their CS Team and how they are fair when it comes to rewarding. There's a balance between giving benefits to the company and to its clients. Awesome work!

Gin Amber Beauty
United States
Over 4 years using the app
Smile.io replied December 11, 2020

Hey there! Thanks for your review. Sorry to hear that you are experiencing an error. We have just reached out via email to help get to the bottom of this.

Edited July 19, 2016

great app!! highly recommend Sweet Tooth!

Wishlist Boutique
Canada
Over 4 years using the app
October 2, 2016

Love it!!! So easy to use and was done setting up in 5 minutes!!
Thank you!

My Miracle Solution
Canada
Over 4 years using the app