Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,529)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

July 14, 2022

Great app with great options and amazing support! Way better value than some of the competition (YOTPO loyalty) and such better customer support!

Candles By Carol
United States
Over 3 years using the app
Smile.io replied July 15, 2022

Thank you so much for this amazing review 🙌 🙌 🙌 It was great chatting with you & we're so happy to hear you're loving the Smile app 🤩

💖 Lisa

May 4, 2021

Great app, easy to use, does a great job integrating into the theme. Would highly recommend this app based on what is possible through the free tier.

This is good fun
United Kingdom
Over 3 years using the app
Smile.io replied May 5, 2021

Thanks for the review! Glad to hear you've found Smile to be amazing 🤩

October 23, 2023

David delivered exceptional customer service in order to make Smile work for our company.

Dean's Beans Organic Coffee Company
United States
Over 3 years using the app
Smile.io replied October 24, 2023

Thanks so much for taking the time to leave this review! We agree that David is exceptional 🤩

Don't hesitate to reach out if you have any questions. We're always here if you need us!

Smile Team ✨

October 16, 2023

We have been using Smile for two years, and it's been great. Their support is incredible.

Evolution Power Tools USA
United States
Over 3 years using the app
Smile.io replied October 17, 2023

Thank you so very much for being a merchant with us these last 2 years! We also love to hear the word 'incredible' when it comes to our support team, so thank you for that as well 💖

Yours in loyalty,

✨ Smile Support Team ✨

June 21, 2022

Great app to keep customers and to keep customers.. Also customer service is great ... quick replies and ready to help!

yeehawcowboy
United States
Over 3 years using the app
Smile.io replied June 23, 2022

Thanks for leaving your kind review, we are super happy to hear that you are loving out customer service :)

April 30, 2019

I'm amazed how easy this was to set up! It's beautiful and well designed, easy to use! I look forward to using this program!

Little One Shop Co.
United States
Over 3 years using the app
Smile.io replied May 1, 2019

Thank you for the five-star review :) Our Design team loves hearing this kind of feedback!

January 8, 2024

Customer service is very friendly and quick to address any issues we bring up.

VictoryStore.com
United States
Almost 3 years using the app
Smile.io replied January 10, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Cheers,
- Smile Team ✨

January 4, 2024

We have used Smile for ages now, its a good app and customers love it. We use it instore and online with great success. Customer support is always speedy and great!

Sprouts of Bristol
United Kingdom
About 3 years using the app
Smile.io replied January 6, 2024

Thanks so much for the 5-star rating! It means so much and everyone here at Smile really appreciates it 🫶

Yours in Loyalty,

✨ The Smile Support Team ✨

Edited February 1, 2024

J'ai eu un très bon service à la clientèle en quelques minutes, ma demande n'était pas possible pour le moment mais elle a été ajouté dans la liste des prochaines requetes pour l'application.

Les Laines Biscotte Yarns
Canada
Over 3 years using the app
Smile.io replied April 11, 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

Edited April 25, 2024

Smile has been a great asset in offering something a little extra for our customers. And the customer service is great! I had a question recently about combing Smile codes with other Shopify discounts, and Brandon helped me out immediately!

Comic Kingdom Creative
Canada
Over 3 years using the app
Smile.io replied June 6, 2023

Thank you for taking the time to leave your kind review. It was a pleasure chatting with you today ❤️ - Jade & The Smile Team <3