Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,506)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

May 27, 2019

I really like this app so far! I was a little confused as I introduced my customers to it, so I hopped on the help messenger. Kellen was super quick to respond and really helpful. I was surprised someone was able to answer so fast on a holiday. I only have the free version, but I am really impressed!

Crabby Pants Company
United States
Over 4 years using the app
Smile.io replied May 27, 2019

Thank you for the five-star review! :)

Edited July 26, 2022

I just want to say the agent named Joshua was awesomesauce to work with! He immediately got me what I needed! and was a joy to work with!

Grass Roots Farmers' Cooperative
United States
Over 4 years using the app
Smile.io replied June 24, 2022

Thank you so much for this lovely review!! It was great chatting with you and—for the record—YOU'RE awesomesauce 😃

💖 Lisa

August 20, 2016

great app and to trial it for free even better. looking forward to tracking impact.

Celebratewithsophies
United States
Over 4 years using the app
June 3, 2021

I just installed this app, smooth integration and easy setup, I had some questions to the support and get my question answered in short time. great support reactivity.

MademoiselleRose
Belgium
Over 4 years using the app
Smile.io replied June 3, 2021

Thanks so much for your review! We're so happy to hear that your setup was smooth and that support was able to help out 💖

September 7, 2016

Couldn't believe how easy it was to get started! Such a great app and service :)

Mama Belle
United Kingdom
Over 4 years using the app
February 15, 2019

I installed this app a few years ago and it has been great. Not to mention my customers loving getting purchase rewards.

I just had my first issue (which was my fault) and Maggie a representative fixed the issue in no time!

This is one of the few apps I have no issue recommending to someone.

ToxicNATOs
United States
Over 4 years using the app
Smile.io replied March 26, 2019

Thank you for the five-star review and for the recommendation! :)

September 13, 2017

Super easy to use, would definitely recommend to anyone wanting to spice up their website! :)

Sadees Closet
United States
Over 4 years using the app
Edited December 1, 2018

Love it! Lots of great perks for my customers. I was able to customize the pop up to fir the theme of my store and the notifications allow my clients to see their rewards allotment with one click!

TreBella Wigs
United States
Over 4 years using the app
April 30, 2019

I like how the app connects to my online and pos system. It makes it easy for myself and the customers!

Country Lace Boutique
United States
Over 4 years using the app
Smile.io replied May 1, 2019

We're so happy to hear our app is easy for everyone at your store :) thanks so much for the five-star review!

Edited October 31, 2021

This is a very cute app for your customers to earn rewards, it always works great, and customer service is available immediately through instant messaging and they are very knowledgeable. I highly recommend this app.

Bright Bold & Beautiful
United States
Over 4 years using the app
Smile.io replied November 1, 2021

Thank you for the super kind words! We're so happy that you think the app is cute (shout out to the design team at Smile!) and works great for your store. The 5 star rating is also so so appreciated! 🎃