Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,656)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

Edited August 7, 2024

There is a free option which was a great place for us to start. Once we got a hang of it, it was super easy to use & works great for a small e-commerce

The Growers Exchange
United States
Over 4 years using the app
Smile.io replied December 29, 2022

Thanks for your review! We are so glad you found the app easy to use and you're enjoying all of the features!

- Hannah & The Smile Team :)

September 11, 2017

Recently got this app and am very impressed with how clean it is visually and the features on the free plan.

We take a great deal of pride in our brand and the visuals that accompany it. The design customizations of this app allow us to build a program that matches our brand and does not look like an afterthought.

Playing around with all the features and customizations now, but so far really impressed!

I will post an update after a few weeks.

Lifeline Supply
Canada
Over 4 years using the app
Edited July 6, 2020

This is the best rewards app hands down. Integrates with just about everything. Great customer service too! Maggie is simply the best.

TBD Liquids
United States
Over 4 years using the app
Smile.io replied July 14, 2020

Thank you so much for your review! We're honoured! 😄
We agree - Maggie is awesome!

September 13, 2016

Awesome app! Install was super easy and a great way to increase brand loyalty!

Bobby And Bambis Gourmet Bakery
United States
Over 4 years using the app
November 14, 2023

Our customers love their Smile rewards and we love Smile because it generates return purchases. Customer service is also 10/10!

Caterkids Hawaii
United States
Over 4 years using the app
Smile.io replied November 16, 2023

We're so glad to hear that your customers are enjoying the rewards that your Smile program provides. This is what it's all about!

Also thanks so much for the 10/10 rating! Our team is so ecstatic to see this from a happy merchant 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

Edited June 12, 2023

Great experience! Jade is excellent, as always! Very informative and easy to understand the explanation.

Shop Rongrong
United States
Over 4 years using the app
Smile.io replied April 19, 2023

Thank you for taking the time to leave a review and share your kind words, super happy I could assist today ❤️ - Jade & The Smile Team <3

June 17, 2016

Awesome app, easy to use and setup and clean...

Laird Superfood
United States
Over 4 years using the app
January 26, 2017

Cool app so far, super useful, just enough for free as well

We Are Hairy People
United Kingdom
Over 4 years using the app
November 23, 2023

Smile is an awesome platform with a friendly UX.
Customer support has been outstanding. Any questions I had were promptly addressed, and the team seemed genuinely invested in ensuring I had a positive experience. Special mention to Brandon! :)

Himalaya Wellness (Europe)
Poland
Over 4 years using the app
Smile.io replied November 25, 2023

Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with Brandon 🤩

Don't hesitate to reach out if you have any questions! We're always here when you need us 💖

- Smile Team ✨

January 25, 2018

The customer service is top of the line with this app. A great way to help customers feel like they belong! Love it so far, thanks!

Pinstopshop
United States
Over 4 years using the app