Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,653)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

March 29, 2023

Love Smile! Such an awesome app that rewards my customers without me having to do a thing. Great for customer retention! Had an issue recently with my launcher not showing points and continuously needing my customers to log in. I got in touch with the Smile team and the issue was fixed within minutes. Even got a compliment on my products which was nice!

Would highly recommend this app to anyone looking for a rewards system for their website!

Holly & Co
Australia
Over 4 years using the app
Smile.io replied March 29, 2023

Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress 🤩 It was a pleasure chatting with you today (still laughing at your amazing tees, by the way 👕🐕🖕🤣) 💛💖💛

Lisa - Smile Team✨

April 6, 2017

Easy to use and clear instruction!

Honey Pawpet
Singapore
Over 4 years using the app
September 7, 2022

Easy for me to set up, a bit harder for the customers to use, but still the best I have found. Support is quick and to the point. :) I would have appreciated a more directly integrated "you have these many points, do you want to use them" rather than going through the process of exchanging points into reward vouchers and then using the code. Many of our older users find this impossibly complicated.

Martinsson King
Sweden
Over 4 years using the app
Smile.io replied September 7, 2022

Thank you so much for leaving us a review! 😀 Thanks so much for this feedback, we have some exciting new upgrades for checkout in the works I have a feeling you're going to love! Stay tuned! ✨

Cheers,
Joshua - Smile Team 🧙‍♂️

September 25, 2020

I use this app and it was simple and easy to set up. Customer service is amazing, and I really feel it has helped me convert more customers.

Stitch Wit
Canada
Over 4 years using the app
Smile.io replied September 29, 2020

Thank you so much for your 5-star review! 💖 We can't wait to watch as you grow your customer base!

Edited October 20, 2017

nice app very quick and easy to use i would recommend
integrated nicely with my new website
xanacitytoronto.com

Xanacitytoronto
Canada
Over 4 years using the app
December 18, 2020

Andrea in support was amazing. She takes customer service to another level. Highly recommended app. Highly recommended company.

PilotMall.com
United States
Over 4 years using the app
Smile.io replied December 19, 2020

Thank you so so much for taking the time to write this review! So happy to hear Andrea gave you a great experience -- let us know if you need help with anything else!

September 19, 2021

This app is well thought out. Available anytime
I have had customers sign up a while ago, I'm hoping to obtain more.

The Doll Factory
United States
Over 4 years using the app
Smile.io replied September 21, 2021

Thank you! 🙏 We're excited to work with you and help bring in those customers! 💯

November 2, 2023

Smile.io has truly transformed our customer experience! The rewards program has seamlessly integrated into our platform, providing our customers with an exceptional incentive to engage with our brand. Not only does it effortlessly boost customer loyalty, but the support from the Smile.io team has been outstanding. We wholeheartedly recommend this program to any business looking to enhance customer satisfaction. 100% satisfaction guaranteed!

Brush Salon
Canada
Over 4 years using the app
Smile.io replied November 4, 2023

Thanks so much for taking the time to write this review and for all your kind words 🤩 We're so glad to hear that your customers are loving Smile 🚀🌈

Don't hesitate to let us know if there is ever anything else we can help you with 💖

- Smile Team ✨

March 2, 2017

I've just set it up, and I think it's going to be awesome! I'm trying out the free version, and if it get's sales I will upgrade to the paid feature. If it pays for itself at that stage I might even get the bigger plan! Thanks Sweet Tooth! - Samuel

Samuel J Art
Australia
Over 4 years using the app
November 30, 2023

Great app. Fairly easy to use and once setup, relatively seamless.

Palanquin Madrid
Spain
Over 4 years using the app
Smile.io replied December 2, 2023

Thanks for taking the time to leave a review it is very much appreciated

Cheers

The Smile Team