Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,653)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

October 17, 2024

Smile has been a great addition to our Shopify shop to help engage and retain our current customers. The Smile customer support team continues to be helpful in answer any questions or concerns that I have. Thanks, Lynn!

Breakout EDU
United States
4 months using the app
Smile.io replied October 19, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. 


Smile Team ✨

November 13, 2024

Amazing experience. I am blown away by the fantastic and helpful customer service and the ease of setting up the application. I am so excited to get this program going!

The Endery
United States
8 days using the app
Smile.io replied November 15, 2024

Thank you so much for leaving us a review! It means the world to us 😊

November 10, 2024

Wonderful service. And super quick!

Bespoke Letterpress
Australia
Over 5 years using the app
Smile.io replied November 11, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

November 5, 2024

Speedy response time - Lisa was very helpful!

Miracle 10
Canada
About 6 years using the app
Smile.io replied November 6, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

October 16, 2024

The staff at Smile.io were quick to respond, and a delight to deal with. The plugin itself seems solid, I've been on the free tier for a few months now, but it's never caused any issues and eventually I'd like to upgrade to integrate a review plugin too.

BioGenesis Laboratory
United States
4 months using the app
Smile.io replied October 18, 2024

Thanks so much for taking the time to leave this lovely review! We really appreciate it 🙏

- Smile Team ✨

September 20, 2024

First: Shelby in Customer Care is very professional and responsive. Secondly, Smile.io continues to evolve their platform. Third, they also look for opportunities to leverage the brands on the platform.

ThatsSmoooth
United States
Over 2 years using the app
Smile.io replied September 22, 2024

Thank you so much for taking the time to leave this review!

We really appreciate it 💖

Don't hesitate to reach out if you have any questions,

Smile Team ✨

Edited November 19, 2024

Starting our Loyalty programm with SMILE has been so easy and seemless. Our Customer responses have been great.
And Smile's customer services have been amazing - thanks
The Smile Team have been BRILLIANT and so helpful, every step of the way.
Highly recommended

DAWL Diet Co.
United Kingdom
About 2 months using the app
Smile.io replied October 12, 2024

We hope you enjoy the app and find it useful for your business! Thanks for leaving a lovely review about our customer support :)

November 27, 2024

Hannah in the support team has been a great help as we set up our scheme, thank you!

Sew Much To Do
United Kingdom
About 1 month using the app
Smile.io replied November 29, 2024

We are so glad you had a great experience with Hannah, we look forward to watching your loyalty program thrive!

September 26, 2024

Great app with lots of features. The support team is great, we made a mistake leaving the rewards program on during migration and had to remove all the points from the old customer orders. In just a few minutes they sent a csv file to zero everyone out. Excellent support!

Performance-PCs.com
United States
3 months using the app
Smile.io replied September 27, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Lynn - Smile Team✨

October 9, 2024

Smile has been an amazing experience and tool for my business providing a rewards program.

Terri Van Horn Collection
United States
Over 1 year using the app
Smile.io replied October 12, 2024

Thank you for taking the time to leave a review! We really appreciate the 5-star rating! 💛