Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,665)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and boosting order values through its rewarding points system. It features a user-friendly interface with customizable loyalty and referral programs. The app integrates well with Shopify and is noted for its reliability. Customer support is highlighted for its responsiveness and helpfulness in optimizing loyalty programs, making it a valuable tool for improving customer loyalty and business growth.

May 20, 2017

Very nice features for a free app! Way to go!

Cheapest Vape Supplies
United States
Over 4 years using the app
March 24, 2022

One of the best customer service that I have received when contacting an app for support. Also is very intuitive and have a friendly UX dashboard.

Meat House Panamá
Panama
Over 4 years using the app
Smile.io replied March 25, 2022

Thank you so much for the review! 😄

December 15, 2017

Great app and even better support! Thank you Maggie for answering all of my questions!!

Cbdmedterra
United States
Over 4 years using the app
Edited October 18, 2024

Smile's customer service is always friendly :) Highly recommend using the chat feature if you're ever unsure of anything! I've dealt with Cole, Hannah and Joana before and they've all been fab :)

Equinutritive
United Kingdom
Over 4 years using the app
Smile.io replied May 10, 2022

Thank you so much for taking the time to leave a review, it was a pleasure assisting today :) -Jade <3

September 25, 2016

Great app to integrate with your website

Awashdress
Canada
Over 4 years using the app
September 25, 2023

Jade was so helpful and even followed up!

Strong Coffee Company
United States
Over 4 years using the app
Smile.io replied September 26, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

Edited February 1, 2024

J'ai eu un très bon service à la clientèle en quelques minutes, ma demande n'était pas possible pour le moment mais elle a été ajouté dans la liste des prochaines requetes pour l'application.

Les Laines Biscotte Yarns
Canada
Over 4 years using the app
Smile.io replied April 11, 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

April 26, 2022

The app is great and does generate sales, but needs some work to understand how best to implement for your particular needs. One area they are lacking is that all rewards come as discount codes which are not always easy to use for novice customers and cause considerable confusion when they try to combine a Smile reward discount and another discount code on the same transaction which never works in Shopify. So Smile, can you please do what other loyalty providers do and give us the option of creating gift cards instead?

Bee Good
United Kingdom
Over 4 years using the app
Smile.io replied April 26, 2022

Thanks so much for your feedback and taking the time to leave a review! It was great assisting you today -Jade <3

June 18, 2019

We've been using this app on our Shopify store for well over a year. Works great, and does what it says. No issues.

Sweet Tea 'N Biscuits
United States
Over 4 years using the app
Smile.io replied June 19, 2019

Thank you for the five-star review! :) We're happy to hear you're loving Smile!

March 22, 2017

Great app. Very user friendly and easy to set up.

Garden Goodies
Canada
Over 4 years using the app