Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,512)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

January 24, 2017

works as described. Simple and easy to use

J Js Emporium
South Africa
About 4 years using the app
March 7, 2022

Very easy to use and has seamless integration with our review app and store. Awesome customer support!

Javaworks.ca
Canada
About 4 years using the app
Smile.io replied March 8, 2022

Thanks so much for the kind words about our team and app 🤩

We aim to make things as intuitive as possible, and our all-star support team is here for anything else you may need assistance with!

Edited October 3, 2024

Great service. Many thanks to Karen for her help and advice!

Yorkshire Handmade Pies
United Kingdom
About 4 years using the app
Smile.io replied September 28, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

October 11, 2023

Smile has always been so flexible for us and allowed us to build the best plan around our needs.

The functionality of Smile has also always met our needs and helped us to increase our CVR.

We switched away from Smile to Rise but quickly found that wasn't the best choice for our platform. Smile allows for much greater customization of our program to meet our needs. We definitely recommend Smile for all of your loyalty needs.

Starpil Wax
United States
About 4 years using the app
Smile.io replied October 13, 2023

Welcome back and thanks for leaving a review! Don't hesitate to reach out if you have any further questions. We're always here when you need us!

Smile Team ✨

June 18, 2019

such a helpful app, we have been looking for something like this for a while now! highly recommend !!!!!!

Luxe Bae
United Kingdom
About 4 years using the app
Smile.io replied June 19, 2019

We're happy you found us! :) Thank you for the five-star review!

May 25, 2016

This is just what I was looking for! Im excited to be able to engage my customers in a new more intimate way!

Dream Beard
United States
About 4 years using the app
October 3, 2021

Been using Smile for our stores for over a year now! Our customers love it. Very easy to use and easy to integrate. Also incredible support - responsive and helpful team. Special shoutout to Lynn who we've also had the pleasure of meeting in person. Highly recommend Smile.

Shop Suki
Philippines
About 4 years using the app
Smile.io replied October 6, 2021

Thank you SO much for this lovely review 🥺💖 We agree - Lynn is absolutely amazing!
Please don't hesitate to reach out if we can help with anything else :)

October 19, 2023

Such a great app and easy to use! Lisa helped us out with our loyalty structure questions and she was amazing! Great customer service and app options.

Kerwell
United States
About 4 years using the app
Smile.io replied October 20, 2023

Thank you so much for taking the time to leave this review & for all your kind words 💛 It was a pleasure assisting you!

Lisa - Smile Team✨

Edited October 7, 2016

Set up was a breeze! Can't wait to see how the program works out tracking my customer's purchases/shares/etc. I'm a little worried that my current customers will not have access to the points for new account creation - I will have to check back in to let everyone know how that process goes!

As a side note, it would have been nice to have access to an editable template to advertise the reward program - I ended up creating one but that would have saved me about an hour! Thanks for offering this free app Sweet Tooth!

Sentiments Of Grace
United States
About 4 years using the app
May 17, 2017

Works great even when it's free!

Chases Snack Emporium
United States
About 4 years using the app