Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,529)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

March 12, 2016

A great app with loaded features. The support is very prompt in responding to queries. We are very appreciative of the way they take feedback and keep improving the app.

Www Pinkhippostore Com
India
About 4 years using the app
Edited September 24, 2016

Super easy to set up. We are looking forward to our new loyalty program at ecoethic-shop.ca ! And I know our customers will love redeeming their points too!

Ecoethic Online
Canada
About 4 years using the app
October 11, 2023

The service works well for our needs, the staff is friendly and responsive and helped us get set up quick. Our customers love the loyalty system!

Pleaser Shoes
United States
About 4 years using the app
Smile.io replied October 13, 2023

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

March 20, 2020

Has been perfect for us as a loyalty program app! We have mostly used the free program but it still gets the job done. Couldn't be happier

MidnighTreats
United States
About 4 years using the app
Smile.io replied March 23, 2020

Hey there! Thank you so much for your review! So glad you're liking it! 🙌

Edited November 29, 2023

It was great chatting experience with Nicole. She was amazing, prompt and very helpful. 5 stars , thank you again, Nicole!

Dear Petite
United States
About 4 years using the app
Smile.io replied July 21, 2023

We appreciate your kind words! We also think Nicole is super awesome. Let us know if there is anything else we can help you with :)

September 26, 2023

We have been using this app for years and we love it. It is clean, simple and user friendly for us, and for our customers. Whenever I have questions in implementing something new Smile support is amazing - everyone I have dealt with over the years has been so helpful, friendly and quick to resolve our problems! I was just able to add Smile reward redemption to Shopify's new checkout extensibility thanks to Hannah and Jade - this is a fantastic addition to an already amazing app! Thank you for your support.

ECS Coffee
Canada
About 4 years using the app
Smile.io replied September 28, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

September 14, 2023

Very helpful customer service. Jade made all the difference and answered all of my questions and helped me find solutions to my issues. Great Job

Colortrak
United States
About 4 years using the app
Smile.io replied September 15, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

November 3, 2016

So far pretty easy to use! We're in our first month of using it and no complaints!

Nevergrowupboutique
United States
About 4 years using the app
July 30, 2015

I'm digging this option for a loyalty program vs just coupons per action. This should help keep customers ordering direct since they get points for not only the social shares but also purchases. It's pretty easy to set up but I wish one of these type of apps (I tried a few) would just make the coupons for you as it needs them vs bulk coupon setup manually. Also a way to link to the rewards program without showing the little banner thing would be nice as I might prefer to put it in my menu. But that's small stuff, overall, this is a great help and something I wish I would have done awhile back.

Datsusara
United States
About 4 years using the app
October 7, 2020

Amazing. It helped us grow our customer base and customer loyalty. It helps make our customers become our friends.

The Good Cup Coffee Company
Philippines
About 4 years using the app
Smile.io replied October 9, 2020

Thank you so much for your lovely review! We love that your customers are becoming your friends! That's awesome 💖