Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,667)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and boosting order values through its rewarding points system. It features a user-friendly interface with customizable loyalty and referral programs. The app integrates well with Shopify and is noted for its reliability. Customer support is highlighted for its responsiveness and helpfulness in optimizing loyalty programs, making it a valuable tool for improving customer loyalty and business growth.

November 7, 2017

Love the app and the support from Maggie is fantastic. The only thing I don't like is that the image next to the rewards has a $. I'm guessing I can change that once I upgrade but as I have only just started out I can't afford to do that and two of my customers have already commented on it.

The Online Toy Store
United Kingdom
Over 3 years using the app
November 7, 2018

We've been using Smile for several months now at PNW Journey and we love it! We're seeing decent engagement and getting good feedback on our program. Smile is easy to setup and allows for lots of customization. The people that we've interacted with at Smile have all been great to work with. We highly recommend this rewards platform.

PNW Journey
United States
Over 3 years using the app
November 10, 2022

I love this app for gaining customer retention! Customer service is quick and responsive too! Been using it for years and highly recommend it.

Salacia Salts
United States
Over 3 years using the app
Smile.io replied November 10, 2022

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! 💛

October 30, 2023

Useless unless you pay, you cant even edit your programs without paying. cancelled

BountyBox
South Africa
Over 3 years using the app
Smile.io replied November 1, 2023

We are so sorry to hear that your experience wasn't up to our usual standards. A member of our support team has reached out via email to learn more about your experience.

September 15, 2016

Great App. Highly recommend installing.

Adriftis Surf Co
Australia
Over 3 years using the app
January 20, 2021

This is a great app and I cant wait to see how these programs translate into more sales!!! I think the variety of different programs is quite good too.

House of Akan
United Kingdom
Over 3 years using the app
Smile.io replied January 20, 2021

Thank you for taking the time to write a review! Happy to hear you're liking the variety of loyalty programs, and here's to loyalty powered sales in this new year 🍾

If you have any feedback to share as you launch your program, please share it with us by emailing help@smile.io as we're always looking to improve!

August 28, 2016

Love this app!! Very easy to setup and start running an excellent rewards program which your customers would like and come again and again to your store. Sure it will increase the repeat customers.

Ribbons Cheap 2
United States
Over 3 years using the app
Edited October 18, 2022

Support has been amazing. This app is so easy to use and works seamlessly. I've had it for several months now, and many customers are cashing in on their rewards.

Herb & Root | Luxurious Perfume Oils, Bath Oils, and Massage Oils
United States
Over 3 years using the app
Smile.io replied August 20, 2019

Hi there! Thank you so much for your 5 star review! We're glad support was able to help out :)

May 5, 2021

Smile is such an integral part of our business. We are thrilled to offer such a robust loyalty system to our customers and they love it too! Thank you!

Plant Goals
Canada
Over 3 years using the app
Smile.io replied May 7, 2021

Thank you so much for the 5-star review ✨

November 3, 2022

Excellent app for our shopify store, customer service has been top class, quick and easy to use, and the support team answered all my questions, I can highly recommend.

Nessa
United Kingdom
Over 3 years using the app
Smile.io replied November 3, 2022

Thank you so much for taking the time to leave a review. It was a pleasure assisting you today :) - Jade <3