Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,759)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement through an easy-to-set-up loyalty program. They appreciate the tiered rewards and point systems that encourage repeat business and potentially increase order values. The customization options allow for brand alignment, and the responsive support team enhances the app's reliability. Continuous updates show a commitment to quality, positively impacting customer retention and engagement.

July 6, 2023

Excellent and fast customer service. This app provides great customer retention and upsell opportunity offering customers bonus points to their next order based on cart value as well as the option for customers to select their free gifts using their current rewards balance.

Big Jeff Online Inc
United States
Over 2 years using the app
Smile.io replied July 6, 2023

Thank you so much for your kind words we really appreciate it. Please feel free to reach out if there is anything we can help with.

Cheers

David

March 23, 2022

Great assistance from the team at Smile! Today was no different - thank you Joshua! I appreciate your quick answers to our questions.

Chelsea King Inc.
Canada
Over 2 years using the app
Smile.io replied March 24, 2022

That is so kind 💖, thank you so much for leaving a review, We are always here if you need us.

Edited October 19, 2021

Literally the best customer support f any company...EVER! This company goes above and beyond to help with issues - even if the issues are caused by your developer! I would give 10 stars if i could!

Lightcharms
United States
Over 2 years using the app
April 26, 2022

Smile automates the process of rewarding our best customers for performing multiple different tasks. The integration with email, social & sales tools via shopify is first rate. It clearly adds to our bottom line each month and our customers tell us they feel more valued as a result of the perks they can accumulate. In terms of cost vs return the ROAS with Smile is definitely in the 20+ range. Oh, ...

Evolution Power Tools UK
United Kingdom
Over 2 years using the app
Smile.io replied April 26, 2022

Thank you so much for this amazing feedback! It was an absolute pleasure speaking with you, we look forward to continuing to help grow your business! 🚀 -Joshua

Edited January 13, 2025

My question was answered quickly and the gal I chatted with was very pleasant.

The Pretty Posy Boutique
United States
Over 2 years using the app
Smile.io replied August 18, 2022

We are so glad that you were able to get the help you needed quickly! Thank you for taking the time to leave a review. It is so appreciated :)

June 23, 2022

Smile provides pretty much standard features in the market and their customer service is beyond five stars!

Herbaland Canada
Canada
Over 2 years using the app
Smile.io replied June 23, 2022

Thank you for taking the time to leave a review! We are glad that you are loving our customer service :) <3

Edited October 3, 2021

Update 10/2021: The referral rewards program is a sales generator. Be sure to use it. Had an issue with customers circumventing the program. Support acknowledged some limitations but gave me excellent recommendations on how to minimize abuse. I really appreciated that. -----
The minimal style suits our needs. Would recommend to anyone with a store especially those selling products. Very useful ...

Lily of the Valley
Philippines
Over 2 years using the app
April 19, 2023

Jade was super helpful and friendly in helping us figure out some plan settings so that we can make sure our customers are best cared for. Thanks Jade!

August Cloth
United States
Over 2 years using the app
Smile.io replied April 19, 2023

Thank you for taking the time to leave a review, super happy I could assist today ❤️ - Jade & The Smile Team <3

Edited January 29, 2024

I'm really pleased with David's service, he's smart and always get question right away! smooth and efficient & professional communication, high rec smile yay!

BloomChic
United States
Over 2 years using the app
Smile.io replied September 15, 2022

Thank you so much for the kind words! 😊 I appreciate you taking the time to leave a review, it is always a pleasure chatting. Wishing you continued success! 💫

Cheers,
Joshua ...

Edited October 31, 2018

Why can't I give this app more than 5 stars, conspiracy?
This is just the best Loyalty App in the Shopify App Store, what are you waiting for and not adding it to your store and still reading my review?

This app fits perfectly for our store and the first 500 customers free deal is a great way to get acquainted with the app.
We mostly get most of our purchases through our ShopifyPos App so we ...

Cute As A Button Su
Suriname
Over 2 years using the app