Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,667)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and boosting order values through its rewarding points system. It features a user-friendly interface with customizable loyalty and referral programs. The app integrates well with Shopify and is noted for its reliability. Customer support is highlighted for its responsiveness and helpfulness in optimizing loyalty programs, making it a valuable tool for improving customer loyalty and business growth.

July 25, 2023

Jade was very helpful :) Smile is an easy and useful tool for our customers that allows them to incentivised for their purchases.

Hasbean
United Kingdom
Over 3 years using the app
Smile.io replied July 26, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

November 11, 2022

I love this app. It has really increased my customer engagement and has tons of great features to encourage engagement. I'm very happy with it.

Penny & Rose
United States
Over 3 years using the app
Smile.io replied November 11, 2022

Thank you so much for taking the time to leave us this lovely review! It's very appreciated 💖

Lisa - Smile Team ✨

March 13, 2020

Very expensive and sneaky "user based" pricing model (the app automatically syncs up with your Shopify customer data and adds them as "Smile users". No feature to mass delete irrelevant contacts. Ended up paying hundreds of dollars hidden costs... Lots of better apps out there!

MOBY'S Petshop | MOBYSpetshop.com
Singapore
Over 3 years using the app
Smile.io replied March 13, 2020

Hey there! Our current pricing plans are fixed priced - and covers unlimited members/orders! We're happy to help with converting you over to one of these plans 😊 We'll send you an email with more information! In the meantime, feel free to checkout our current plans: https://smile.io/pricing

March 15, 2022

App is great and does exactly what you'd expect it to. Customer service was also quick and on point. Thanks, Nicole!

Vite Ramen
United States
Over 3 years using the app
Smile.io replied March 16, 2022

Thank you so much for your kind and lovely review ❤️ We're glad that you're enjoying our app and I'll make sure to relay your message to Nicole!

January 24, 2024

I love a good app with the customer service chat!! I was able to chat with Andreandana and recieve all the help I needed. She went above and beyond. So happy with Smile!

Gussy Up Bow Co.
United States
Over 3 years using the app
Smile.io replied January 27, 2024

Thank you so much for taking the time to leave this review! We really appreciate it! 🤩

January 9, 2024

I’ve just downloaded the app, using the free version and so far so good. Really easy to set up & looks beneficial for customer loyalty.

I have to say Lisa from customer service was extremely helpful when I used the live chat. I don’t often leave reviews, however i was so impressed I thought it was important to do so, she is a credit to the company.

Buddies Gin®
United Kingdom
Over 3 years using the app
Smile.io replied January 11, 2024

We are delighted you like app and that the service you received from Lisa was so impressive.

We really appreciate you taking the time to leave us a review.

Please reach out if we can help with anything else.

Cheers

The Smile Team

December 7, 2016

Easy to setup - fantastic tool! Converted customers from day 1 !!

Poundtoy Com
United Kingdom
Over 3 years using the app
February 19, 2024

great customer service. solved my issue immediately and followed up by email to make sure I don't have any other issues.

Women Suits
United States
About 3 years using the app
Smile.io replied February 22, 2024

Thank you so much for your review! We are glad you found our customer service great and that your issues were resolved quickly.

Hannah & The Smile Team

July 29, 2016

Sweet Tooth is great! Helps engage repeat customers for repeat business by offering them rewards! Definitely give them a try!

Be In The Sea
United States
Over 3 years using the app
February 1, 2017

Really easy to set up and navigate, coming from someone that is not great on the back end of my storefront! Customer service is super helpful as well!

Lovey Lake
United States
Over 3 years using the app