Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,655)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

Edited October 15, 2020

Great app. Our customers love it. Really helped us improve our customer experience and drive extra revenue.

Ayoba Yo
United States
About 4 years using the app
November 29, 2021

Great app, fast respond and good service. Would like to recommend this app.
Easy to use and attract customer coming back to shop again.

ADS Pet Store
Australia
About 4 years using the app
Smile.io replied November 29, 2021

Thanks for your kind and generous review! 💛

Edited December 14, 2024

Love the new features with Smile Rewards. We were able to implement them fast. Thank-you Joana for the quick replies!! A+ service.

CSR Building Supplies
Canada
About 4 years using the app
Smile.io replied December 22, 2020

Thank you so much for the great review and five-star rating. We're happy to hear you found it super easy to use. 😄

Edited May 29, 2024

Lynn from Smile was absolutely amazing! Managed to help me very quickly. Happy with Smile! Highly recommend!

Eclat by Oui
Singapore
About 4 years using the app
Smile.io replied September 22, 2023

Thank you so much for the kind words and for taking the time to leave this review! We really appreciate it 💖 And we are so glad that you've had a good support experience with Hannah — we think she's pretty great, too! 😊

Please let us know if there is anything else we can do to support you!

Cheers,
Smile Team✨

Edited October 10, 2023

I have used Smile for several years and have been very satisfied. I recently had a billing concern and contacted customer service. I was extremely satisfied with the resolution to my concern, including the professional customer service received.

Del Bello's Designs
United States
About 4 years using the app
Smile.io replied September 30, 2023

Thank you for your feedback. We do appreciate it and take it onboard. I've emailed to see if there is anything we can do to fix this situation and offer some alternative ideas.

We look forward to speaking with you.

David
Merchant Success team lead

July 14, 2016

We are just starting out with this rewards program. So far, it seems good. It was easy to set up and customize and our customers seem to be taking advantage of it. Hopefully it will propel our business even further.

Blush And Bashful
United States
About 4 years using the app
October 23, 2023

David delivered exceptional customer service in order to make Smile work for our company.

Dean's Beans Organic Coffee Company
United States
Almost 4 years using the app
Smile.io replied October 24, 2023

Thanks so much for taking the time to leave this review! We agree that David is exceptional 🤩

Don't hesitate to reach out if you have any questions. We're always here if you need us!

Smile Team ✨

November 15, 2016

We love how easy this is to set up and modify! The notifications and the way it works when automatically adding up our customer's swag points takes the guess work (and I do mean WORK) out of it. Thank you!

Grace Thru Faith
United States
Almost 4 years using the app
October 24, 2023

I'm still learning about all it has to offer. David was helpful in getting me going in the right direction, when I had some questions.

The Dancer In You
United States
Almost 4 years using the app
Smile.io replied October 26, 2023

Thanks for leaving a review! We agree that David always goes the extra mile 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

June 30, 2016

Fast setup within 5mins! It's definitely easy to use! :)

Ztyleco
Singapore
Almost 4 years using the app