Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,529)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

April 19, 2022

Amazing customer support from Nicole to help us unlock an additional feature that we needed for our Shopify Plus stores. Thank you Nicole!

UpCircle Beauty
United Kingdom
Almost 4 years using the app
Smile.io replied April 19, 2022

Thank you for taking the time to leave a review! I am so glad that we were able to help you today. It was a pleasure chatting with you :) -Nicole

January 31, 2017

Perfect, even the Free version is well polished and works a charm.

Buyworthy
Australia
Almost 4 years using the app
October 10, 2023

Great app, does everything it is supposed to. Encourages more sales!

Two Step Performance
United States
Almost 4 years using the app
Smile.io replied October 12, 2023

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

Edited September 7, 2021

This is truly an AWESOME Review App. I've been using it for over a year. It is terrific for helping us incentivize our customers to be stay onboard with our company using Customer Reward Points. I couldn't imagine running our store without it. But recently I had a problem when I accidentally deleted the app form our store. I reinstalled the app, but in the process we had lost all of our customer points data. I reached out to their support and they were able to send us a CSV backup of our customer file with the points. I simply uploaded the data back into our account and we were back in business. The Smile team were rock-stars helping us sort out the problem. And they sure put a "Smile" back on my face in the process. Highly recommended app for the service it provides and for the excellent support they provide if it's ever needed.

ExcellentSupply.com
United States
Almost 4 years using the app
Smile.io replied September 8, 2021

Thank you so much for your lovely review - we're so glad to hear that you were able to get the help you needed from our customer service team 🤩

Edited March 20, 2021

Very easy to use and has excellent customer service! Rachel was super helpful with the request we've made!

Cavalinho Canada
Canada
Almost 4 years using the app
September 12, 2016

This is the second store I have used Sweet Tooth on! Extremely easy to use and quick to set-up.
www.photoskin.com.au

Photoskin
Australia
Almost 4 years using the app
September 15, 2023

The customer service is outstanding, I talked to a woman named Hannah and she fixed all my problems and questions and walked me through everything.

Clean-eez
United States
Almost 4 years using the app
Smile.io replied September 16, 2023

Thanks so much for leaving a review! Don't hesitate to inform us if there is any question and we'd be happy to help!

The Smile Team :)

Edited November 18, 2020

This is a great addition to any online and physical store! Easy to create a loyalty program and to get it up in your Shopify Store. Exactly what we have been looking for! Also provides great integrations to Klaviyo, Recharge and Gorgias, all the tools we need to offer a professional Rewards program. It help us drive more business and gives our customers a smile every time they receive a reward.

Ticoroasters
United States
Almost 4 years using the app
September 10, 2021

Actually the best rewards program available! I've been using Smile for 3 years and I will be stanning forever

Outtire
United States
Almost 4 years using the app
Smile.io replied September 13, 2021

That's SO amazing to hear 😍
Thank you so much for sharing, and for sticking with us for so long!! Here's to many more years working together 🥂

Edited October 31, 2018

Why can't I give this app more than 5 stars, conspiracy?
This is just the best Loyalty App in the Shopify App Store, what are you waiting for and not adding it to your store and still reading my review?

This app fits perfectly for our store and the first 500 customers free deal is a great way to get acquainted with the app.
We mostly get most of our purchases through our ShopifyPos App so we needed a Loyalty Program that works well with that and our online store. They promised me that the app would be ready for my customers to spend their points in store mid June and they kept their word and delivered it in June, awesome!
It is very easy to install and looks great on the pc and especially on your smartphone which is a must these days.
We have seen an increase in sales and our customers are very excited when you offer them a rewards card! We also combine it with members only store sales, which are a huge success!
I am anxiously waiting on the option to being able to spend points for a chosen charity and help a good cause.
Oh, they also have super duper fast and great customer service and can directly ask help from their devs, which I find a rarity.
Keep up the awesome job, I have become a true raving fan of Smile: Rewards & Loyalty App!

Cute As A Button Su
Suriname
Almost 4 years using the app