Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,513)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

Edited November 18, 2020

This is a great addition to any online and physical store! Easy to create a loyalty program and to get it up in your Shopify Store. Exactly what we have been looking for! Also provides great integrations to Klaviyo, Recharge and Gorgias, all the tools we need to offer a professional Rewards program. It help us drive more business and gives our customers a smile every time they receive a reward.

Ticoroasters
United States
Almost 4 years using the app
September 10, 2021

Actually the best rewards program available! I've been using Smile for 3 years and I will be stanning forever

Outtire
United States
Almost 4 years using the app
Smile.io replied September 13, 2021

That's SO amazing to hear 😍
Thank you so much for sharing, and for sticking with us for so long!! Here's to many more years working together 🥂

Edited October 31, 2018

Why can't I give this app more than 5 stars, conspiracy?
This is just the best Loyalty App in the Shopify App Store, what are you waiting for and not adding it to your store and still reading my review?

This app fits perfectly for our store and the first 500 customers free deal is a great way to get acquainted with the app.
We mostly get most of our purchases through our ShopifyPos App so we needed a Loyalty Program that works well with that and our online store. They promised me that the app would be ready for my customers to spend their points in store mid June and they kept their word and delivered it in June, awesome!
It is very easy to install and looks great on the pc and especially on your smartphone which is a must these days.
We have seen an increase in sales and our customers are very excited when you offer them a rewards card! We also combine it with members only store sales, which are a huge success!
I am anxiously waiting on the option to being able to spend points for a chosen charity and help a good cause.
Oh, they also have super duper fast and great customer service and can directly ask help from their devs, which I find a rarity.
Keep up the awesome job, I have become a true raving fan of Smile: Rewards & Loyalty App!

Cute As A Button Su
Suriname
Almost 4 years using the app
September 24, 2020

Smile.io has been amazingly easy to integrate and manage. Simple for our customers, extremely flexible in terms of rewards settings and referrals. And most importantly they have amazing customer support in case you ever do have a question. 5-STARS!

Gourmesso Coffee
United States
Almost 4 years using the app
Smile.io replied September 29, 2020

Thank you so much for your awesome review~ We're so happy to hear that you are finding the app easy to use! 💖

September 24, 2020

Great app and even better customer service! In the process of getting everything synced over from our previous loyalty program, can't wait to launch this new one with Smile!

Detour Sunglasses
United States
Almost 4 years using the app
Smile.io replied September 29, 2020

Thank you so much for your lovely review 💖 Please don't hesitate to reach out to support if we can help with anything!

September 7, 2018

Maggie is fantastic in customer service. If you have an issue, she gets it fixed immediately. Great app, it does generate alot of return customers!

Friendly Box Breaks
United States
Almost 4 years using the app
December 13, 2017

Love the support staff! They are fast, and friendly! Maggie was super helpful today:)

Tval Skincare
Canada
Almost 4 years using the app
November 23, 2015

I am currently using the free version and it adds a ton of value to my website. I am excited for the business to scale so that I can take advantage of the paid features of this app. Thank you!

Cabooties
United States
Almost 4 years using the app
August 26, 2020

Great app and easy to use. It included everything that we needed in a loyalty rewards program. Excellent customer service as well!

Beeja May
Canada
Almost 4 years using the app
Smile.io replied August 26, 2020

Thank you so much for your 5-star review! We love hearing about your experiences and feedback, thank you for sharing! 💖

July 7, 2023

This app is wonderful! Easy to use and they have great support. Jade was so nice and she helped me with some updates following some business changes. It's so nice to know that you are supported within minutes of reaching out. I'm happy with the connections to social media where my customers can earn points for signing up or sharing my products and/or blogs on these platforms. :)

Mila Inspired LLC
United States
Almost 4 years using the app
Smile.io replied July 7, 2023

Thank you for taking the time to leave your kind review. It was wonderful assisting you today ❤️ - Jade & The Smile Team