Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,502)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.
Refine
-
By rating
Customer service is very responsive and helpful they were able to help me set up our rewards program.
We are so happy to hear you had assistance getting your program set up. We are looking forward to watching it thrive!
There are some things when setting up the program that may not be as straight forward as they seem. I am thankful for the step by step help on the backend.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
I love the app so far and also love that there is live help when I have questions.
Thanks so much for taking the time to rate us 5 stars! 🤩
App is really in depth and the support team are incredibly helpful. Highly recommended.
Thank you for your kind words! We are so happy to hear that you'd highly recommend us - we look forward to watching your program thrive!
a good app for your store's customer retention
Thank you for your review! We appreciate you taking the time to leave it.
We had nothing but issues with 3 other Loyalty Programs, and are so happy to say that Smile is the only app that ticks every box we need (and what we believe is the absolute fundamental features of a loyalty app to engage customers during purchasing and checkout). Well done Smile! And a special shout out to Lisa for all her help during the onboarding and my endless questions and need for support. Thank you so much for all your help Lisa!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
5 stars for customer service. I haven't had a chance to experience the app in a live store yet but had a billing issue that was resolved quickly and easily after reaching out to customer support. Can't speak to how the app functions quite yet, although installation and customization has been easy so far.
Thanks for taking the time to leave us a review! 💛
Starting our Loyalty programm with SMILE has been so easy and seemless. Our Customer responses have been great.
And Smile's customer services have been amazing - thanks
We hope you enjoy the app and find it useful for your business! Thanks for leaving a lovely review about our customer support :)
Smile's customer service is great. We hope to offer varied points-to-discount redemption options for each VIP tier in the future, allowing each tier a different maximum discount achievable through points.
Thank you for your review and your insightful feedback about our features! We hope you enjoy using our app :)
Great rewards app and 5 star support too.
Thanks so much for taking the time to rate us 5 stars! 🤩
- Smile Team ✨