Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,667)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and boosting order values through its rewarding points system. It features a user-friendly interface with customizable loyalty and referral programs. The app integrates well with Shopify and is noted for its reliability. Customer support is highlighted for its responsiveness and helpfulness in optimizing loyalty programs, making it a valuable tool for improving customer loyalty and business growth.

March 15, 2022

Love this app. It's really helped increase customer loyalty and it is super easy to set-up. Customer support is also fab and on-hand to respond quickly.

We Might Be Tiny
Australia
Over 3 years using the app
Smile.io replied March 16, 2022

The only thing we want is for your business to succeed! So we're glad to hear that you were able to receive the help you needed ✨

March 18, 2019

I've been with this app for a couple of years now, and our rewards program is one of the best programs we could ever offer our customers. Our customers enjoy leaving reviews, doing referrals, and making purchases to get the points, and Smile.io automates just about everything so it just runs smoothly without me thinking about it. I hit a snag with a review app integration recently, and Maggie was amazing, helping me figure out the issue. This is definitely the company you should go with for a loyalty program!

Inked Goddess Creations
United States
Over 3 years using the app
Smile.io replied March 26, 2019

Thank you for the five-star review! We're so happy you and your customers are loving Smile, and glad to hear our Support team were able to solve your issue quickly. :) we love this kind of feedback!

January 23, 2017

Sweet Tooth has been really easy to install, update and work with. It looks good, and great support so far. Abby was very helpful today in reminding me exactly how to import new codes when mine ran out :)

Best Nest Wellness
United States
Over 3 years using the app
March 24, 2022

I love how quickly customer support responded to my chat question and resolved my problem on the spot. I've been using Smile for a little while to build up customer loyalty and so far I love rewarding them with discounts instead of always doing big sales. It makes them feel more special and encourages repeat orders and referrals. Wish they would include "free gift" redemption on the free plan though. But other than that, new start-ups is lucky to have these apps boost their brand at the beginning stages. Keep it up Smile Team!

Beviva Foods
United States
Over 3 years using the app
Smile.io replied March 25, 2022

Thank you so much for your kind words! We can definitely share your feedback with the rest of our team 😄

July 10, 2018

I had troubble linking the client account to the smile.io app.
Roel helped me and everything was setup within a few hours only!
Thank you :)

Bkind Products
Canada
Over 3 years using the app
October 4, 2022

Best value out of all the review apps, and good and speedy customer support!
Highly recommended... :)

Na'vi Organics
United Kingdom
Over 3 years using the app
Smile.io replied October 4, 2022

Thank you so much for your kind review! It was lovely chatting with you today 😊

Lisa - Smile Team ✨

October 14, 2020

I have been very impressed by the support and customer service for this app. We plan to use it for our Point of Sale, and are moving our e-com over to shopify as well and will use it there as well to have a unified experience.

BabyCubby
United States
Over 3 years using the app
Smile.io replied October 19, 2020

Thank you so much for taking the time to leave us this review! ✨ We're so glad that our support team was able to help :)

June 19, 2015

I've used several apps and never written a review...but this one is AWESOME. Easy to set up and just works!!! I had people using it within minutes of installing and many have spent their points on coupons. I wish all my shopify tools were this easy and useful!!

Silkypresets
United States
Over 3 years using the app
March 30, 2021

Great Experience! We are using it in al ways and form and it´s helping us a lot. Thanks for the costumer support its quick and very good.

Marmota
Spain
Over 3 years using the app
Smile.io replied March 30, 2021

Thank you so much for the review! We're so excited to have you here as a Smile merchant!

October 24, 2019

Great customer support! Elie helped us very quickly and was able to solve our issues within minutes.

Health Hut
Canada
Over 3 years using the app
Smile.io replied October 25, 2019

Thanks so much for your review! We're so glad to hear that our support team was able to help ✨