Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,656)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

September 27, 2023

Great service from Nicole in helping me get on a different plan that actually saved me money and better fits the needs of our business.

Roma Designer Jewelry
United States
Over 3 years using the app
Smile.io replied September 29, 2023

Thank you so much for your kind review we really appreciate it. 🙏

Please let us know if there is anything else we can do to help.

Cheers,
The Smile team 💛

October 28, 2015

This app when combined with bulk discount is an awesome setup for your new shop. Reward your customers for becoming repeat customers and let them come back for more from you! My customers love the ability to earn points for buying the things they were going to get anyway from me.

Only option I would suggest adding is a way to send out emails to your customers with a points total to remind them about the totals.

Jokerzwwyld Juice Company
United States
Over 3 years using the app
July 15, 2023

Just been fantastic from the beginning... we have used Smile for over two years and they have always been there to help. Great product. Nothing better!

Out Of The Grey Coffee
United States
Over 3 years using the app
Smile.io replied July 17, 2023

Thank you so much for taking the time to leave this review & for all your kind words! 💛

December 15, 2023

does what it says on the tin. I wish the integration with Okendo was a bit more extensive but overall we re happy with Smile

The Big Silk
United Kingdom
Over 3 years using the app
Smile.io replied December 17, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨

Edited May 15, 2024

Lynn helped me update my business information. I also asked questions about points and rewards and some new ideas on ways to redeem. Lisa was super helpful, has an amazing attitude and made my experience the best.

Apothic Lash Bar
United States
Over 3 years using the app
Smile.io replied November 9, 2022

Thank you so much for your kind review! It was lovely chatting with you today 😊

Lisa - Smile Team ✨

July 13, 2016

Very easy to use, install and operate! Thanks!

Bertoncello Coffee Roasters
Australia
Over 3 years using the app
September 26, 2023

Great loyalty rewards program app and great customer service. David went over adb above :)

SwellNoMore
United States
Over 3 years using the app
Smile.io replied September 28, 2023

Thank you so much for your kind review we really appreciate it. 🙏 We think David is pretty great as well :)

Please let us know if there is anything else we can do to help.

November 13, 2020

Smile.io is very intuitive and a great value adds to our brand. I love how responsive their support team is, Andrea from Smile was very helpful and answered all my questions with confidence and ease. Thank you!

Devoción
United States
Over 3 years using the app
Smile.io replied November 20, 2020

Thank you so much for your 5-star review 💖
We work hard to provide a good support experience - so we really appreciate this! 😄

October 8, 2016

Love that customers have an incentive to purchase.

Something Sweet Party Favors Llc
United States
Over 3 years using the app
August 9, 2016

Great app and very easy to setup - only started a couple days ago and getting great traction already.

Gin Foundry
United Kingdom
Over 3 years using the app