Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,540)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

September 26, 2024

We had nothing but issues with 3 other Loyalty Programs, and are so happy to say that Smile is the only app that ticks every box we need (and what we believe is the absolute fundamental features of a loyalty app to engage customers during purchasing and checkout). Well done Smile! And a special shout out to Lisa for all her help during the onboarding and my endless questions and need for support. Thank you so much for all your help Lisa!

Newtrino International
Portugal
4 days using the app
Smile.io replied September 29, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

September 10, 2024

Hannah was very helpful!. Smile is very convenient in helping me to manage loyalty for my customers. easy to use and the customer support team is very prompt and knowledgable!

Vervazi
United States
2 months using the app
Smile.io replied September 13, 2024

Thank you so much for your review! We are so glad to hear you found Smile easy to use, we look forward to watching your loyalty program grow :)

August 23, 2024

Very helpful advise from Shelby! easy to navigate and clear information.

Ediit
United Kingdom
6 months using the app
Smile.io replied August 26, 2024

Thank you for the 5-star review! I'm happy that I could help. 🙂

Shelby - Smile Team ✨

August 29, 2024

Easy to use and the customer service is very helpful and fast at answering my questions

Sukar
United States
About 2 years using the app
Smile.io replied August 31, 2024

Thanks so much for taking the time to leave a review!

- Smile Team ✨

July 23, 2024

I couldn't figure out why my customers haven't been able to redeem their points with Smile and she was able to explain it to me.

Accessory Fix LLC
United States
Almost 4 years using the app
Smile.io replied July 25, 2024

Thank you for your review! We are so glad that you had your questions answers clearly :)

September 19, 2024

Very happy with the support! They go above and beyond and are very responsive.

Capitalkidz
United States
Over 5 years using the app
Smile.io replied September 22, 2024

Thank you so much for taking the time to leave this review!

We really appreciate it 💖

Don't hesitate to reach out if you have any questions,

Smile Team ✨

September 6, 2024

Great rewards app and 5 star support too.

Zap! Creatives
United Kingdom
Almost 6 years using the app
Smile.io replied September 7, 2024

Thanks so much for taking the time to rate us 5 stars! 🤩

- Smile Team ✨

July 10, 2024

I thought I had lost my customer's data with all their points but Cole was able to help me recover them quickly! I'm glad I chose Smile over other rewards apps. It's easy to manage and simple to use from the customer's perspective as well.

Cheerly Decor
United States
Over 2 years using the app
Smile.io replied July 12, 2024

Thank you for your lovely review! We are happy to hear you find the app easy to use from both business and customer perspective.

September 3, 2024

Excellent support and fast response time

VMI Sports
United States
About 2 years using the app
Smile.io replied September 5, 2024

Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏

Yours in Loyalty,

✨ The Smile Support team ✨

October 22, 2024

Great App, great service. We highly recommend it, for your store and for your customers.

PERGAMINO | COLOMBIA
Colombia
28 days using the app
Smile.io replied November 1, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖