Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,425)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its loyalty and rewards programs, noting significant improvements in customer retention and sales. They appreciate its easy setup and management, customizable features, and the inclusion of loyalty landing pages and points on product pages. The customer support is particularly praised for being responsive and offering valuable guidance on optimizing loyalty programs.
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Lisa, the COO reached out to me to resolve a problem I had as a small business. Lisa made it work for my bakery and we can therefore now stay with Smile. Not many companies go the extra mile like Smile did and I command Lisa and Smile for doing so. I am looking forward to continue to grow with Smile Rewards! Big Big Thank You!
Previously I have let Smile know the following...This was a wonderful app until they switched it from free to paid per order as some of our orders are 3.99 and therefore cannot justify paying $199US /month just because we have over 2000 small orders per month. it should not be based on amount of orders as it is discriminating when you do lots of small orders. After it was switched over I could still edit customer profiles for awhile but not anymore - very very frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed!
Thank you for taking the time to share your feedback with us. I have reached out to you via email to work towards a resolution. I am confident that we can find a solution for your business.
-Sarah
App is really in depth and the support team are incredibly helpful. Highly recommended.
Thank you for your kind words! We are so happy to hear that you'd highly recommend us - we look forward to watching your program thrive!
Joana was so quick and extra helpful. She had many suggestions to solve my query and followed up with me! Excellent service, many thanks!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Starting our Loyalty programm with SMILE has been so easy and seemless. Our Customer responses have been great.
And Smile's customer services have been amazing - thanks
We hope you enjoy the app and find it useful for your business! Thanks for leaving a lovely review about our customer support :)
I needed quite a bit of help during setup and the customer service team was very helpful. Time will tell how the app performs for us, but so far so good.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Another wonderful customer support experience this time with Jade - who not only helped me start Smile with my second website but even went into the back end and recommended reward changes. MORE OF THIS!! It takes a village. Thank you Jade for your support!
Thank you for taking the time to leave a review and for all of the kind words! 💖
Shelby - Smile Team ✨
Brandon did an excellent job sharing the path to update my app settings to acheive what I wanted to do with our Rewards program settings. Thank you for the excellent help, concise and spot on.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Great App with Awesome Support.
They really superfast to solve my issued.
Keep it on, Smile Team. Don't forget to always keep your SMILE!
Many thanks.
Eric
Thanks for your lovely review Eric! We are glad your issue was solved quickly :)
very fast help! Thank you!
Thank you so much for taking the time to leave us this review! 💛
It does not appear to be working for me as yet. I was concerned that it was not working on my shopify, but it is. Thank you Andrea for your help tonight.
Thank you for your review and feedback here. Someone will reach out to discuss this further with you :)