Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,470)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

October 11, 2024

Starting our Loyalty programm with SMILE has been so easy and seemless. Our Customer responses have been great.
And Smile's customer services have been amazing - thanks

DAWL Diet Co.
United Kingdom
10 days using the app
Smile.io replied October 12, 2024

We hope you enjoy the app and find it useful for your business! Thanks for leaving a lovely review about our customer support :)

October 26, 2024

Smile's customer service is great. We hope to offer varied points-to-discount redemption options for each VIP tier in the future, allowing each tier a different maximum discount achievable through points.

JALIZA
United States
4 days using the app
Smile.io replied October 28, 2024

Thank you for your review and your insightful feedback about our features! We hope you enjoy using our app :)

September 19, 2024

Very happy with the support! They go above and beyond and are very responsive.

Capitalkidz
United States
Over 5 years using the app
Smile.io replied September 22, 2024

Thank you so much for taking the time to leave this review!

We really appreciate it 💖

Don't hesitate to reach out if you have any questions,

Smile Team ✨

September 3, 2024

Excellent support and fast response time

VMI Sports
United States
About 2 years using the app
Smile.io replied September 5, 2024

Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏

Yours in Loyalty,

✨ The Smile Support team ✨

August 19, 2024

Great app with great customer support, especially Cole!

Collagen For Her
United States
About 3 years using the app
Smile.io replied August 31, 2024

Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏

Yours in Loyalty,

✨ The Smile Support team ✨

August 13, 2024

Very nice! Thank you very much.

Eightvape
United States
Almost 8 years using the app
Smile.io replied August 15, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

July 11, 2024

Lynn is always helpful and helps me get the information I need promptly.

Book Beau
United States
Almost 7 years using the app
Smile.io replied July 16, 2024

We are so glad Lynn was able to assist you quickly, hope you enjoy the app :)

September 11, 2024

It does not appear to be working for me as yet. I was concerned that it was not working on my shopify, but it is. Thank you Andrea for your help tonight.

River Jewels LLC
United States
5 months using the app
Smile.io replied September 15, 2024

Thank you for your review and feedback here. Someone will reach out to discuss this further with you :)

September 6, 2024

Another wonderful customer support experience this time with Jade - who not only helped me start Smile with my second website but even went into the back end and recommended reward changes. MORE OF THIS!! It takes a village. Thank you Jade for your support!

Oh La La Cheri
United States
1 day using the app
Smile.io replied September 9, 2024

Thank you for taking the time to leave a review and for all of the kind words! 💖

Shelby - Smile Team ✨

September 7, 2024

Application gratuite et très intuitive, facile à mettre en place.

VIP
Portugal
7 months using the app
Smile.io replied September 9, 2024

Thank you so much for 5 stars!

Shelby - Smile Team ✨