Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,566)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

Edited January 29, 2024

I'm really pleased with David's service, he's smart and always get question right away! smooth and efficient & professional communication, high rec smile yay!

BloomChic
United States
About 3 years using the app
Smile.io replied September 15, 2022

Thank you so much for the kind words! 😊 I appreciate you taking the time to leave a review, it is always a pleasure chatting. Wishing you continued success! 💫

Cheers,
Joshua - Smile Team 🧙‍♂️

February 21, 2015

i like this app. it allows you to organize your rewards program the way you want it, looks nice, is easy, and the support is fast and good!

amazonias
Belgium
About 3 years using the app
Edited March 14, 2017

So far so good, I've only just added it, but it was an easy set up process. Even making the discount codes was pretty simple.

One thing I would suggest though - the paid services doesn't really cater to small businesses. For a lower cost with the same features as the free service I would be interested just to get the VIP Program. Could you possibly just do an add-on for VIP Program?

Julies Ah
Australia
About 3 years using the app
July 19, 2021

Really happy with this rewards app. Runs smoothly, has loads of customisation options and integrates with my email and review apps. Also the customer support is top notch.

Little Villains
Australia
About 3 years using the app
Smile.io replied July 21, 2021

That's great to hear that the customizations and integrations were beneficial for your goals! We'll let our customer support team know that you had a good experience. We're all in this together, trying to making something awesome happen ✨

February 19, 2016

This app DELIVERS! It is a genius idea backed with seamless integration!

The Crystal Grid
United States
About 3 years using the app
August 2, 2023

Straightforward, simple rewards platform that's easy to set up and use. Good options for customizability and it's so straightforward customers can get it with no issue.

WooahKoco
United States
About 3 years using the app
Smile.io replied August 4, 2023

Thank you for your lovely review, we are really glad you found the app straightforward to use! We are looking forward to supporting your business with loyal customers! -Hannah & The Smile Team :)

June 9, 2021

A good app and a very good support. The app is easy to use and has good features for basic plan, i think it's good to start a business.

UPlush
France
About 3 years using the app
Smile.io replied June 9, 2021

Thanks so much for leaving so quickly a review! We're so glad to hear that the support team was able to help out 💖

April 6, 2016

Worth while app for customer return

Fh Gillingham Sons
United States
About 3 years using the app
June 22, 2021

Christian with the support team was awesome! He patiently guided me through resolving the issue and even double checked it at my request. Very much appreciated.

NOOMA
United States
About 3 years using the app
Smile.io replied June 22, 2021

Thank you so much for sharing your experience with us and for leaving us this amazing review 💖

Edited May 30, 2019

Brilliant app, only use the free version as still growing, but it works really well, nicely designed

BIGPAWS.CO
United Kingdom
About 3 years using the app
Smile.io replied May 30, 2019

Thank you for the five-star review :) Our Design team love to hear this kind of positive feedback.