Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,516)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

November 13, 2020

Smile.io is very intuitive and a great value adds to our brand. I love how responsive their support team is, Andrea from Smile was very helpful and answered all my questions with confidence and ease. Thank you!

Devoción
United States
About 3 years using the app
Smile.io replied November 20, 2020

Thank you so much for your 5-star review 💖
We work hard to provide a good support experience - so we really appreciate this! 😄

Edited May 12, 2022

Jade and Joshua have been great. We had an issue and he has helped sort out a plan for us to make this work better for our customers

Poppy's Picnic
United Kingdom
About 3 years using the app
Smile.io replied April 20, 2022

It was a pleasure helping today! Thanks so much for taking the time to leave a review :) -Jade <3

May 31, 2016

Love this app!! It is very easy to use! If you need help, they have a quick and amazing team that will help you solve any issue!

I highly recommend this app!

Bentbycourtneyjewelry
United States
About 3 years using the app
March 19, 2016

Excellent! All the important features needed for loyalty schemes. The social media options are great...

Saifmodesty
United Kingdom
About 3 years using the app
October 17, 2023

Fast and helpful.

Olive Kollection
United States
About 3 years using the app
Smile.io replied October 18, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖



Smile Team ✨

June 19, 2021

Very easy to use. I was able to watch a YouTube video and figure it out on the first try. Still making sure I have it all correct. So far so good

Designs By Us 2021
United States
About 3 years using the app
Smile.io replied June 19, 2021

Thank you so much for taking the time to write this review 🤩

August 27, 2021

Five stars for a very prompt reply from the support staff even before I started using the app. Will update my review once I try out the app.

Croatia Honestly
United Kingdom
About 3 years using the app
Smile.io replied August 28, 2021

Thanks for sharing your kind and honest feedback :) We'd love it if you could come back and update the review once you've had some more time with the app! 🙏

November 27, 2016

Works well for me
https://fortivitum.com/

Fortivitum Com
Ireland
About 3 years using the app
July 11, 2021

AMAZING app! I RECOMMEND to any Shopify store!! The free features are unreal and REALLY appreciated for us little shops just starting out and who don't have much money. Please keep up the good work and thank you very much!!

Juicy-Junk
United States
About 3 years using the app
Smile.io replied July 13, 2021

Thank you so much for this! It really put a smile on our faces :)

Edited August 14, 2020

Luxurious Littles, LLC has been with Smile for almost a year now and I absolutely love this app. I was considering changing because I switched my subscription platform, well there was no need. Customer service was top notch (I love being able to chat online), Smile has so many options for rewards and point opportunities not to mention Tess helped me connect Smile with my new platform. This has indeed made me "Smile".

Luxurious Littles, LLC
United States
About 3 years using the app
Smile.io replied August 14, 2020

Ah - that really is wonderful to hear. Thank you so much for taking the time to leave us this lovely review! 💖