Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,519)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

September 29, 2017

I was totally lost with integrating MailChimp with Smile.io and Maggie was a lifesaver! Immediately responsive, very helpful and awesome! I always have the best customer service with Smile.io.

Iconicduo
United States
About 3 years using the app
April 21, 2023

excelente aplicación y el servicio a cliente muy bueno, te atienden se seguida, resuelven de inmediato y son muy amables.

Etérea
Mexico
About 3 years using the app
Smile.io replied April 21, 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

September 10, 2021

I have been using the Smile Rewards app in my shop for several years now and it is worth every penny. My customers LOVE the program and have mentioned repeatedly that it is one of the reasons they keep coming back to my shop. The app is easy to set up and use and any time I have had a minor issue support has always been super helpful (and quick to fix the problem).

Snuggly Monkey
United States
About 3 years using the app
Smile.io replied September 13, 2021

Thank you SO much for this amazing review 😍
You've made our day!! We'll continue to work hard to provide you & your customers with the best experience possible🐒

October 22, 2021

Love Smile: Rewards and Loyalty! It keeps my customers coming back and truly does build the loyalty toward our brand that we had hoped for. Customer service is great and the program is simple to implement and maintain.

Butterfly Box Boutique
United States
About 3 years using the app
Smile.io replied October 22, 2021

We're so happy to hear that your customers have been participating in the rewards program 🤩
Thank you so much for taking the time to leave us this review 🦋

November 25, 2020

This app is so easy to use and my customers love it. I find the back office to be easy to navigate and my customers have said it's so seamless.

The Teal Bandit
United States
About 3 years using the app
Smile.io replied November 25, 2020

Thanks so much for leaving us this review 💖 We're so glad to hear that your customers are enjoying the app!

November 30, 2022

While I don't think we've spent enough time trying to maximize the benefits of this app, it appears that a good number of our customers are using it to their benefit - and hopefully to ours! Excellent customer service from the support team.

Heather's Choice
United States
About 3 years using the app
Smile.io replied December 1, 2022

Thanks for taking the time and effort to leave a review. We work hard to deliver the best service possible! 🙏

August 17, 2016

Great app! Easy to set up and has great features. Ellie is awesome in customer support!

Equestrian Chic Boutique
United States
About 3 years using the app
March 28, 2023

Just launched Smile today and needed help to change something. Customer service was excellent and cleared up my problem instantly!
Thanks!

The Blue Butterfly Boutique
United States
About 3 years using the app
Smile.io replied March 28, 2023

Thanks so much for taking the time to leave a review! It was a pleasure helping today :) -Jade & The Smile Team

September 25, 2019

Smile has been absolutely critical in helping us scale our business. 5 stars for support, ease of use, and results.

inkbox tattoos
United States
About 3 years using the app
Smile.io replied September 26, 2019

Thank you so much for your 5 star review! We really appreciate it! 😊

August 18, 2021

So far I'm really enjoying this app. I just installed it this week and it was very easy. The customer support is also very responsive and extremely helpful.

Proslat US
Canada
About 3 years using the app
Smile.io replied August 19, 2021

Thank you so much for this amazing review! We're so touched and so glad that you're loving our app ✨