Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,516)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

October 19, 2020

Fantastic rewards program that integrates seamlessly with Shopify. Their customer service is extraordinary.

Goodmylk
India
About 3 years using the app
Smile.io replied October 19, 2020

Thank you so much for the five-star rating! Our team really appreciates your support! 😄

November 29, 2021

Smile provides one of the best customer services in the game. Loved the speed of troubleshooting and hand holding by Christian.

Dewzi
Canada
About 3 years using the app
Smile.io replied November 30, 2021

Thank you SO much for this lovely review 💖 We agree - Christian is absolutely amazing! 🤩
Please don't hesitate to reach out if we can help with anything else 🙌

Edited September 5, 2019

It's a good free way to get new sign ups, followers and referral to try it. I have enjoyed using Smile for a while with their free plan and looking to leverage.

Mondosol Shop
Norway
About 3 years using the app
Edited March 30, 2022

We've used this rewards program for a couple years now. It's so easy to use and our customers find it is easy to use as well! We would recommend it.

YIREH
United States
About 3 years using the app
Smile.io replied February 14, 2020

Thank you so much for your lovely review 💖 Glad you are enjoying the app!

September 29, 2017

I was totally lost with integrating MailChimp with Smile.io and Maggie was a lifesaver! Immediately responsive, very helpful and awesome! I always have the best customer service with Smile.io.

Iconicduo
United States
About 3 years using the app
April 21, 2023

excelente aplicación y el servicio a cliente muy bueno, te atienden se seguida, resuelven de inmediato y son muy amables.

Etérea
Mexico
About 3 years using the app
Smile.io replied April 21, 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

September 10, 2021

I have been using the Smile Rewards app in my shop for several years now and it is worth every penny. My customers LOVE the program and have mentioned repeatedly that it is one of the reasons they keep coming back to my shop. The app is easy to set up and use and any time I have had a minor issue support has always been super helpful (and quick to fix the problem).

Snuggly Monkey
United States
About 3 years using the app
Smile.io replied September 13, 2021

Thank you SO much for this amazing review 😍
You've made our day!! We'll continue to work hard to provide you & your customers with the best experience possible🐒

October 22, 2021

Love Smile: Rewards and Loyalty! It keeps my customers coming back and truly does build the loyalty toward our brand that we had hoped for. Customer service is great and the program is simple to implement and maintain.

Butterfly Box Boutique
United States
About 3 years using the app
Smile.io replied October 22, 2021

We're so happy to hear that your customers have been participating in the rewards program 🤩
Thank you so much for taking the time to leave us this review 🦋

November 25, 2020

This app is so easy to use and my customers love it. I find the back office to be easy to navigate and my customers have said it's so seamless.

The Teal Bandit
United States
About 3 years using the app
Smile.io replied November 25, 2020

Thanks so much for leaving us this review 💖 We're so glad to hear that your customers are enjoying the app!

November 30, 2022

While I don't think we've spent enough time trying to maximize the benefits of this app, it appears that a good number of our customers are using it to their benefit - and hopefully to ours! Excellent customer service from the support team.

Heather's Choice
United States
About 3 years using the app
Smile.io replied December 1, 2022

Thanks for taking the time and effort to leave a review. We work hard to deliver the best service possible! 🙏