Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,667)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and boosting order values through its rewarding points system. It features a user-friendly interface with customizable loyalty and referral programs. The app integrates well with Shopify and is noted for its reliability. Customer support is highlighted for its responsiveness and helpfulness in optimizing loyalty programs, making it a valuable tool for improving customer loyalty and business growth.

May 8, 2017

Our customers love their Jar Bucks reward points! Our rewards system entices people to create accounts on our web page. This is great for capturing website traffic info that can be used for automated marketing. In addition the points all us to execute great win back campaigns after customers have not purchased for an x amount of time.

Meal In A Jar Inc
Canada
About 3 years using the app
June 7, 2021

I love everything about this app and their customer service. They reply in a timely manner and followup.

Suzi's Sweet Shoppe
United States
About 3 years using the app
Smile.io replied June 8, 2021

We're so happy to hear that 🥰
Thanks so much for leaving us this lovely review!

July 26, 2016

It's pretty easy to use and guides you step by step trough the whole process!

Jetz Com
United States
About 3 years using the app
April 21, 2016

Great app. Easy to set up and get running right away.

Loyal Canine Company
Canada
About 3 years using the app
Edited October 6, 2021

Great customer service! awesome! It seems to be user friendly. I would suggest allowing customers to send emails out with referral reminders and also adding a Pinterest options for actions!

Headbands of Hope
United States
About 3 years using the app
Smile.io replied October 6, 2021

Thank you so much for your review and feedback! We'll definitely pass those along to our product team - great ideas! 💖
We're so glad to hear that you're loving our app and customer service!

June 27, 2018

This is a very good app.I love it !

Lanzonia
China
About 3 years using the app
Edited May 31, 2021

I came across an issue regarding a customer not receiving their rewards points accordingly, and the rep Tess provided me with a very detailed response and helped with troubleshooting the issue efficiently! The issue turned out to be due to the customer and not the app itself! Thank you so much for your support!

OnceMoreWithLove
Canada
About 3 years using the app
Smile.io replied May 31, 2021

Tess is rock star! We are so lucky to have her in our team and so happy to hear that the issue was resolved quickly. We're always here to support you!

April 25, 2022

Always speedy, great customer service when we've ran into any issues! We've had a great experience with the free version and definitely considering upgrading to paid in the future.

Trudy's Hallmark
United States
About 3 years using the app
Smile.io replied April 25, 2022

Great chatting with you today, glad I was able to help! Thank you so much for your feedback! -Joshua

March 11, 2022

We've been with SMILE for as long as we can remember! Super great app + Excellent customer service!

LING Skincare
United States
About 3 years using the app
Smile.io replied March 14, 2022

Thank you SO much for your lovely review 💖 We're so flattered 😭
Please don't hesitate to reach out to us whenever if we can help with anything at all!

Edited November 9, 2021

I am a small business that uses this program to add to our customer experience. I have not launched our business just yet but this company is extremely easy to contact when I have questions. Recently I needed to know the specific difference between guest and member status. They answered my question in detail within a couple minutes. I 100 percent recommend this app. www.urijahjevann.com

Urijah Jevann
United States
About 3 years using the app
Smile.io replied November 10, 2021

Thank you so much for your review 💖
Please don't hesitate to reach out to support if there's anything else that we can help with to make your experience great!