Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,519)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

July 22, 2016

so far so fab! super easy to work with ! i can not wait to see it in action!

Saucebox Cosmetics
United States
About 3 years using the app
June 23, 2022

I received help with redeeming rewards points. The matter was fixed within minutes. Excellent service!

Blooming Boutique Beads
United States
About 3 years using the app
Smile.io replied June 23, 2022

Thanks for taking the time to leave a review, it was a pleasure helping you today :) <3 Jade

November 24, 2016

Great App.
Easy to use and will hopefully help grow my business.

Bodyboarddepo
United Kingdom
About 3 years using the app
November 17, 2016

Very easy to set up. It also seems very easy to manage, i love it.

Cream City Soap Company
United States
About 3 years using the app
Edited July 15, 2020

I am super happy! The high-level of responsiveness and support that smile.io provides is EXEMPLARY. I particularly have to call out Andrea Lozzi, who provided the best sales through implementation support I have ever experienced with any app developer on Shopify. I highly recommend this company and also appreciate their support team!

Keto-BEAM
United States
About 3 years using the app
Smile.io replied March 3, 2020

Thank you for your 5-star rating and recommendation! Glad to hear that Andrea was such a great help! ✨

Edited January 29, 2024

I'm really pleased with David's service, he's smart and always get question right away! smooth and efficient & professional communication, high rec smile yay!

BloomChic
United States
About 3 years using the app
Smile.io replied September 15, 2022

Thank you so much for the kind words! 😊 I appreciate you taking the time to leave a review, it is always a pleasure chatting. Wishing you continued success! 💫

Cheers,
Joshua - Smile Team 🧙‍♂️

February 21, 2015

i like this app. it allows you to organize your rewards program the way you want it, looks nice, is easy, and the support is fast and good!

amazonias
Belgium
About 3 years using the app
Edited March 14, 2017

So far so good, I've only just added it, but it was an easy set up process. Even making the discount codes was pretty simple.

One thing I would suggest though - the paid services doesn't really cater to small businesses. For a lower cost with the same features as the free service I would be interested just to get the VIP Program. Could you possibly just do an add-on for VIP Program?

Julies Ah
Australia
About 3 years using the app
July 19, 2021

Really happy with this rewards app. Runs smoothly, has loads of customisation options and integrates with my email and review apps. Also the customer support is top notch.

Little Villains
Australia
About 3 years using the app
Smile.io replied July 21, 2021

That's great to hear that the customizations and integrations were beneficial for your goals! We'll let our customer support team know that you had a good experience. We're all in this together, trying to making something awesome happen ✨

February 19, 2016

This app DELIVERS! It is a genius idea backed with seamless integration!

The Crystal Grid
United States
About 3 years using the app