Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,516)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

August 2, 2023

Straightforward, simple rewards platform that's easy to set up and use. Good options for customizability and it's so straightforward customers can get it with no issue.

WooahKoco
United States
About 3 years using the app
Smile.io replied August 4, 2023

Thank you for your lovely review, we are really glad you found the app straightforward to use! We are looking forward to supporting your business with loyal customers! -Hannah & The Smile Team :)

June 9, 2021

A good app and a very good support. The app is easy to use and has good features for basic plan, i think it's good to start a business.

UPlush
France
About 3 years using the app
Smile.io replied June 9, 2021

Thanks so much for leaving so quickly a review! We're so glad to hear that the support team was able to help out 💖

April 6, 2016

Worth while app for customer return

Fh Gillingham Sons
United States
About 3 years using the app
June 22, 2021

Christian with the support team was awesome! He patiently guided me through resolving the issue and even double checked it at my request. Very much appreciated.

NOOMA
United States
About 3 years using the app
Smile.io replied June 22, 2021

Thank you so much for sharing your experience with us and for leaving us this amazing review 💖

Edited May 30, 2019

Brilliant app, only use the free version as still growing, but it works really well, nicely designed

BIGPAWS.CO
United Kingdom
About 3 years using the app
Smile.io replied May 30, 2019

Thank you for the five-star review :) Our Design team love to hear this kind of positive feedback.

October 27, 2023

Exceptional technical support provided. Lynn, in particular, was exceedingly kind and displayed proactive cooperation throughout our interaction. Thank you!

Blooming KOCO
United States
Almost 3 years using the app
Smile.io replied October 28, 2023

Thank you for your kind words 🙏 we will pass them on to Lynn 💛 , We think she is awesome too. 🤩

Cheers

The Smile team 💛

October 15, 2021

Fast customer service with a very knowledgeable support team. The app is easy to use and understand.

CAcafe
United States
About 3 years using the app
Smile.io replied October 18, 2021

Thank you for the review and five-star rating! It's so appreciated. We're so happy to hear that our team were able to help out. 😄

November 9, 2022

We have used Smile for over 2 years now. They have been most supportive and have helped answered all our questions throughout the years. From onboarding us to the odd issues we experienced, Smile was always there to solve them quickly and effectively. Great product that has helped us grown our business and nurture our customers.

Urban Cachet
Australia
About 3 years using the app
Smile.io replied November 10, 2022

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!🙏

October 26, 2016

Super easy to use and the support response time is super fast. Love this app!

Amers Store
Canada
About 3 years using the app
April 7, 2022

The application is very good and works just as my online store needs it to. They also have excellent customer service.

Vinos El Cielo
Mexico
About 3 years using the app
Smile.io replied April 8, 2022

Thank you so much for your review 🤩
Please don't hesitate to reach out to support if there's anything else that we can help with to make your experience great!