Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

April 9, 2024

Customer service the best, really appreciate the effort to solve my issue

Lingenfelter Race Gear
United States
About 1 month using the app
Smile.io replied April 11, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the Smile support team 🤩

Please don't hesitate to reach out if we can help with anything else.

Cheers!

- Smile Team ✨

March 8, 2024

Great app and support. I had some questions for app functionalities.
Jade from support replied immediately and explained everything clearly.
Highly recommend.

Little Frimousse
France
3 months using the app
Smile.io replied March 11, 2024

So glad you were happy with Jade's service, we think she's pretty awesome too :) we look forward to watching your loyalty program thrive!

February 23, 2024

Fast & helpful customer service

Bubbsi
United States
Almost 3 years using the app
Smile.io replied February 27, 2024

Thanks so much for taking the time to leave a review!

Yours in Loyalty,

✨ The Smile Support Team ✨

January 3, 2024

We have been using the app for a few years, and have not had any problem.
It has all the functions needed for a points royalty program.

Lanikai Bath and Body
United States
Almost 3 years using the app
Smile.io replied January 6, 2024

Thanks for the kind words about Smile and our support team! We're so glad that you've chosen to be a merchant of ours for so long. Cheers to many more 🥂

Yours in Loyalty,

✨ The Smile Support Team

January 4, 2024

We have used Smile for ages now, its a good app and customers love it. We use it instore and online with great success. Customer support is always speedy and great!

Sprouts of Bristol
United Kingdom
About 3 years using the app
Smile.io replied January 6, 2024

Thanks so much for the 5-star rating! It means so much and everyone here at Smile really appreciates it 🫶

Yours in Loyalty,

✨ The Smile Support Team ✨

February 8, 2024

Thank you Lynn for your great service! You were really helpful and efficient!

Services beauté Mariss
Canada
8 months using the app
Smile.io replied February 10, 2024

Thank you so much for taking the time to leave this review 💛 We are happy Lynn was able to help :)

-The Smile Team✨

March 5, 2024

Excellent app with great support.

Naturopath Herbals
Australia
Over 2 years using the app
Smile.io replied March 8, 2024

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

Edited December 14, 2023

Smile is an easy to use rewards app, and they integrate with the subscription system we use. Integrates easily, which is especially useful when just starting out. Customer service (David specifically!) is really helpful and answers quickly. Would recommend, especially for small businesses.

Caffeine & Legends
United States
Almost 4 years using the app
Smile.io replied December 13, 2023

Hello, Thank you so much for your feedback. I am delighted you like our app and customer service. I have reached out directly to discuss your pricing concerns and hope we can come to a solution you will be delighted with.

Best regards

David

January 10, 2024

Brandon helped me with my questions today.
Very quick response time, answered my question simply and even gave me all the neccesary links to create a QR code to refer people to sign up whilst shopping in store.
10/10 service

Loyal Nutrition
Australia
5 months using the app
Smile.io replied January 13, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with Brandon 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨

February 16, 2024

The Smile customer service is so helpful to get our programs up and running. Really appreciate the quick turnaround on responses and level of detail provided in the instructions.

Baby's Only
United States
About 1 month using the app
Smile.io replied February 18, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨