Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,699)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its loyalty and rewards features that boost customer engagement and retention. They appreciate its user-friendly interface, customizable loyalty programs, tiered rewards, and referral systems. The integration with Shopify is seamless, ensuring easy management. Its performance is reliable, and customer support is noted for being responsive and effective in providing assistance and resolving issues quickly.

December 26, 2024

Best app and amazing and helpful supportive team that is always reachable.

Monos
Canada
Over 2 years using the app
Smile.io replied January 4, 2025

We really appreciate your review - thanks!

March 1, 2025

Lynn was friendly and helpful!

Live zero
Hong Kong SAR
Over 2 years using the app
Smile.io replied March 3, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

November 26, 2024

Just had great support from Joana. Many thanks. 5* service

Olivebox
United Kingdom
Almost 8 years using the app
Smile.io replied November 28, 2024

Thank you for taking the time to leave us a 5-star review! 🤩

December 9, 2024

Very prompt answer with details. PERFECT!!

Music Plaza
United States
Over 6 years using the app
Smile.io replied December 12, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨

November 17, 2024

Hannah did a great job at supporting our technical questions so that we are able to get the best use out of the Smile Loyalty program to reward our customers and increase sales.

BAIE Wines
Australia
Over 4 years using the app
Smile.io replied November 20, 2024

Thank you for taking the time to leave us a 5-star review! 🤩 We look forward to watching your loyalty program thrive!

January 28, 2025

I first got the app and thought, "this is good." Because it was. BUT, stop taking my money bro. It makes it hard enough running a business with only so little cash. I can't burn It on a loyalty program. I would appreciate either lowering your costs or giving more benefits to people. But all in all not bad.

Lil Push
United States
7 days using the app
Smile.io replied January 30, 2025

Thank you for your review and feedback. A member of our support team members has reached out via email to address this with you.

November 30, 2024

5/5 - Incredible Support Team!
I’ve been using Smile.io on my website, 4u2heal.ca, and the app has been great for rewarding my customers! What really stands out, though, is the amazing support team. Maggie went above and beyond to help me troubleshoot a design issue, and her dedication to finding a solution was truly impressive.

Not only did she explain the issue clearly (apparently, something ...

4U2Heal
Canada
19 days using the app
November 18, 2024

Lynn provided absolutely stellar customer service! She went above and beyond to address my issue with care and efficiency. Lynn didn’t just solve the problem—she took the time to analyze it thoroughly, clearly explained what should have been done, and then fixed it without requiring any back-and-forth or extra explanations.

Her professionalism and dedication turned a potentially frustrating ...

Oyin Handmade
United States
6 months using the app
Smile.io replied November 20, 2024

Thanks for leaving a review! We agree that Lynn (!!!) is indeed excellent 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

March 14, 2025

Brilliant app with excellent support when required

Brute Status
United Kingdom
7 months using the app
Smile.io replied March 18, 2025

Thanks for leaving us a 5-star review!

Don't hesitate to reach out if you have any questions.

Smile Team ✨

March 3, 2025

Great Customer Service!

Eccentrics Boutique
United States
Over 5 years using the app
Smile.io replied March 6, 2025

Thank you for leaving this review! We are happy to hear you had great support when you reached out.