Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,470)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

Edited October 10, 2024

resolved the query quickly and with clear instructions . the team are super helpful!

Heist Studios
United Kingdom
4 months using the app
Smile.io replied September 27, 2024

Thank you so much for leaving us a review! It means the world to us 😊

Lynn - Smile Team✨

July 16, 2024

Needed some assistance enabling a smile feature and the chat support feature was great! Lisa quickly helped resolve the issue!

Vinnie Louise
United States
Almost 3 years using the app
Smile.io replied July 18, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

July 17, 2024

The app is easy to use and does exactly what we need for our customers. Support is very helpful and friendly.

Amanda Klein
United States
Over 1 year using the app
Smile.io replied July 19, 2024

We are pleased to hear you find the app easy to use! We look forward to watching your program thrive, thanks for the lovely review :)

August 7, 2024

shout out to Andreandana, i have experienced errors and they have responded immediately to make sure the error is solved . Thank you!

Lumi Candles PH
Philippines
10 months using the app
Smile.io replied August 8, 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

Andreandana - Smile Team✨

August 27, 2024

Le service à la clientèle est excellent. J’adore cette application facile à utiliser, je ne suis pas une experte mais j’ai réussi facilement

Ongles Elaine Lemay
Canada
Over 1 year using the app
Smile.io replied August 29, 2024

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨

August 22, 2024

very fast help! Thank you!

Ava's Pet Palace
United States
Over 1 year using the app
Smile.io replied August 23, 2024

Thank you so much for taking the time to leave us this review! 💛

October 22, 2024

Great App, great service. We highly recommend it, for your store and for your customers.

PERGAMINO | COLOMBIA
Colombia
28 days using the app
Smile.io replied November 1, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

June 12, 2024

Hello, we are using the Smile rewards app as Shopify's main reward app.
We used the free plan, but happily, we have grown to the point where we can now use Smile's paid plan.
In the meantime, I had some difficulties, and when I contacted the CS center here, they handled the matter very quickly and kindly.
When using an app, the price and features when you first open it is important, but I think what is most important is how professionally they provide help when difficulties arise. Lynn P. who handled it for me. She was professional and so lovely. Once again, I would like to express my gratitude. Thank you!

MSTOREBUY
United States
Over 3 years using the app
Smile.io replied June 13, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

September 2, 2024

Lynn has a superb work today. Thanks so much to her and Smile's team.

HEGIRA
Malaysia
Almost 4 years using the app
Smile.io replied September 4, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

October 22, 2024

Thank you very much! Quick to respond to questions and resolve them

VapeBest
Canada
4 months using the app
Smile.io replied October 23, 2024

Thank you for taking the time to leave this lovely review!