Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (3,983)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and repeat purchases, noting an increase in average order value through its loyalty program. It's easy to use, integrates seamlessly with Shopify, and supports customization across online and in-store channels. The customer support team is praised for its responsiveness and effectiveness in assisting with setup, customization, and troubleshooting.

Edited August 1, 2023

Having had the chance to use Smile.io, I've found it to be an incredibly user-friendly platform for implementing loyalty programs for small businesses. The customization options it provides are commendable, making it seamless to integrate the brand's look and feel into the rewards program.

Operating the admin dashboard is a breeze, requiring zero coding skills. It's empowering to be able to make tweaks and changes anytime, offering full manual control over the rewards program. The ability to integrate the program with other loved tools is definitely a substantial enhancement.

Smile.io stands true to its purpose by upping the ante on customer retention and conversion. By incentivizing repeat purchases, it transforms first-time customers into loyal ones.

Brimming with handy features like a points system and VIP exclusive perks, it is adept at keeping best customers engaged and rewarded.

As for Hannah, she deserves special mention. Dedicated, customer-oriented, and always ready to assist, she added a lot to my positive experience with Smile.io.

In conclusion, Smile.io aided by Hannah's unmatched support, stands as a leading go-to solution for magnifying customer loyalty and enhancing the overall customer experience. Five stars without a doubt!

dbakers Miami
United States
Over 1 year using the app
Smile.io replied April 19, 2022

Thank you so much for taking the time to leave a review! We are so glad that you are finding Smile easy to use, and that it has helped you increase your repeat purchases. Also, we appreciate your kind words about our support. We also think that Hannah is pretty amazing!

If there is anything else we can do to help your business grow, don't hesitate to reach out :)

Edited May 5, 2022

The Smile agent was really fast at replying to my query and just as quick to find me a solution.
Really good customer service and my issue was fixed in no time.

Maharishi AyurVeda
United States
Over 1 year using the app
Smile.io replied November 22, 2021

Thanks so much for the kind words about Christian and Petrit 🤩 They are both superstars on our support team, and we're so glad to hear that you agree!

Looking forward to continuing this support in the future ✨

- Smile Support Team

Edited September 11, 2017

Updated to 5 stars. I accidentally deleted this app. I got Shopify's team to help me track it down and thankfully re-activated it. One huge bonus was they kept my program paused, so my customer's points were all safely saved! YAY!!!!

This is a super sweet app! One star off as I was hoping to customize the order of the list of the rewards that pop up. I am looking to increase social media engagement and shopping, so I'd like those two to be the top two icons for the rewards. Else everything in this works fantastically. Especially the customer service is amazing!

Kara Weaves
India
Over 1 year using the app
February 7, 2023

Experience has been great so far. Support has been very helpful. Lisa especially has been a great help.

Set up is really easy.

HeatPressNation
United States
Over 1 year using the app
Smile.io replied February 8, 2023

We're super glad to know you've had such a great experience using Smile! Thank you for taking the time to leave a review 💛

September 27, 2022

Absolutely fantastic. We moved over to Smile after our previous loyalty app didn't offer the features we wanted without having to pay a lot more for an upgrade. So far we've found the transition seamless, set up very comprehensive, and overall a much better app (and saving us money) - just wish we'd used it from the beginning! Customer service also brilliant - Joshua was a pleasure to speak to and resolved our query very quickly. Overall very impressed and highly recommend.

The Bias Cut
United Kingdom
Over 1 year using the app
Smile.io replied September 28, 2022

Thanks for this amazing feedback! We are so glad to hear that your search is over! We look forward to helping you continue to build loyalty (and save money), best of luck! ☘️

Cheers,
Joshua - Smile Team 🧙‍♂️

January 18, 2023

APP很好使用,客服人員也很有耐心幫忙解答,整體使用起來體驗不錯,該有的功能也都有,滿足基本的會員後台設置功能,很推薦給其他有此需要的人!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

PINKSELFIE
Taiwan
Over 1 year using the app
Smile.io replied January 18, 2023

Thank you so much for your kind review. we are delighted you think the app is easy to use. Please reach out if you need anything, we are always happy to help!

January 15, 2020

Good app / Good people. Smile customer service is excellent and they deeply care about resolving issues and making this app as user friendly as possible. I recommend them.

zkano socks
United States
Over 1 year using the app
Smile.io replied January 16, 2020

Thank you so much for sharing your experience with support and for the wonderful review ✨

October 23, 2023

Had a great experience with Jade! They answered all my questions, were super helpful and I appreciate how they went above and beyond to help me out.

All Y'all Skincare
United States
Over 1 year using the app
Smile.io replied October 24, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

January 14, 2023

Works just as advertised. It is easy to use, customize and navigate. Customers do not seem to have any issues with it either.

RetroReplay
Canada
Over 1 year using the app
Smile.io replied January 14, 2023

Thank you so much for your kind review. We really appreciate it! 💖

April 5, 2024

I was having some major problems and she was absolutely AMAZING!! She went into my account and fixed everything that needed fixed. She was very kind and answered all of my questions as well.

TL Wigs - Wigs and Toppers
United States
Over 1 year using the app
Smile.io replied April 8, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the Smile support team 🤩

Please don't hesitate to reach out if we can help with anything else.

Cheers!

- Smile Team ✨