Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,528)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

March 11, 2021

Simple and easy to use.
Has allowed me to create a program that works for my business (for free!)
Can't wait to try paid features in a few months.

Kinetic Sports
Canada
Almost 3 years using the app
Smile.io replied March 12, 2021

Thank you so much for the 5-star review ✨Excellent to hear that Smile was super easy to setup!

May 12, 2022

The app works very well and the customer support replies quickly. Would definitely recommend this app.

Aurum Brothers
Netherlands
Almost 3 years using the app
Smile.io replied May 12, 2022

Thank you so much for taking the time to leave us a review! We are stoked to hear you are loving the app! We look forward to continuing to help your business grow! 🚀

Cheers,
Joshua - Smile Team 🧙‍♂️

May 24, 2017

So Far so Good, Really helpful Staff. Responsive to all my questions starting up our loyalty. The is our first time running a loyalty program and worried about how to transition our customers without giving too much. Was deciding between Sweettooth and Loyalty Lion, even though Loyalty lion had more features, we felt that location being in the states, mobile version was more fluid and refined, and overall eagerness to help answer all our questions Sweettooth was the better choice. And we are so far happy with our decision.

Bargain Bows
United States
Almost 3 years using the app
April 20, 2017

Really good just wish the upgrade wasnt so expensive :(

Auroras Angels
United Kingdom
Almost 3 years using the app
May 5, 2022

Super easy to use. I was able to integrate Smile seamlessly, and it helped us provide better service to our customers by understanding their purchases and rewarding them for their loyalty! Also, the customer service is amazing - I was able to get my questions answered so quickly so I could get up and running in no time. Highly recommended for any small business!

Iremia Skincare
Canada
Almost 3 years using the app
Smile.io replied May 5, 2022

Thank you so much for taking the time to leave a review, it was a pleasure assisting you today :) -Jade <3

March 3, 2016

Had it for about a year now and have seen activity and customer retention due to this app. Best of all is that it is a powerful and free app with various ways for potential customers to earn points, such social likes and sharing, birthdays, customer referrals, purchasing points and new sign up points. Highly recommend this app.

Faisal Fashion Fabrics
United Kingdom
Almost 3 years using the app
July 10, 2020

I recently added the app and I must say the ease at which everything installed and got working is just phenomenal! Never thought adding such a complicated system would be so user-friendly and easy. Furthermore, totally blown away by their customer service. The help/support Sarah and Maggie provided were far past my expectations! I highly recoomend this app.

Nepal Tea
United States
Almost 3 years using the app
Smile.io replied July 14, 2020

It's so great to hear about your setup journey! We're so glad that Maggie and Sarah were so helpful 💖

July 27, 2016

Love this program easy to navigate and create special offers for your clients!

Jolie Jade
United States
Almost 3 years using the app
November 9, 2023

Great customer service. Quick and efficient. Very easy to use app and really engages our customers to get their points.

Nubian Hueman
United States
Almost 3 years using the app
Smile.io replied November 10, 2023

Thank you for taking the time to leave your review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

June 21, 2016

Great app! Exactly what we were looking for. We are the first camping gear rental store to implement a loyalty rewards points program :)

Rentoutdoors
Canada
Almost 3 years using the app