Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (3,976)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its effective loyalty program that boosts customer engagement and repeat purchases. It's user-friendly with customizable options, seamlessly integrates with Shopify and Shopify POS, and offers reliable performance. The customer support is exceptional, with a responsive team that ensures merchant satisfaction and effective app usage. This app is valued for enhancing shopping experiences and fostering customer loyalty.
Refine
-
By rating
Smile has been great to work with. Since implementing our loyalty rewards program about 18 months ago our repeat transactions have increased and so has our traffic from referred customers. We also use Campaign Monitor (formerly Conversio) as an integration and being able to include a customer's reward point status in our emails has been a major benefit. The team at Smile is always quick to respond and helpful, and we've enjoyed our partnership!
Thank you so much for taking the time to leave us this lovely review 💖
It makes us so happy to hear that your repeat transactions and traffic have increased! 💪
This is truly an AWESOME Review App. I've been using it for over a year. It is terrific for helping us incentivize our customers to be stay onboard with our company using Customer Reward Points. I couldn't imagine running our store without it. But recently I had a problem when I accidentally deleted the app form our store. I reinstalled the app, but in the process we had lost all of our customer points data. I reached out to their support and they were able to send us a CSV backup of our customer file with the points. I simply uploaded the data back into our account and we were back in business. The Smile team were rock-stars helping us sort out the problem. And they sure put a "Smile" back on my face in the process. Highly recommended app for the service it provides and for the excellent support they provide if it's ever needed.
Thank you so much for your lovely review - we're so glad to hear that you were able to get the help you needed from our customer service team 🤩
I had some help from Joshua today friendly and helpful satisfied customer. He produced a small video so I could find out how to select all customers for the rewards
Thank you so much for the review! I really appreciate you taking the time leave us updated feedback and I am so glad we were able to help today! It was great chatting with you! 😄
Cheers,
Joshua - Smile Team 🧙♂️
These guys are the best. I feel so taken care of. The rewards program works fantastically, and is very easy to setup, but their customer service go above and beyond to help you, Elli and Maggie especially.
Excellent app! very customer-friendly. I must say as good as the app is, the customer service is actually even better!
Thank you so much for leaving us a review! I'm so glad to hear we were able to help you!
excellent customer service!
Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏
- Smile Team ✨
I contacted Smile as we had a few questions regarding paid plans and Joana was fantastic! Every response was detailed and amazing, we will be continuing with Smile.io.
Fantastic service and thank you so much, Joana :)
Pleasure speaking with you and resolving our issue.
Thanks so much for taking the time to leave us this review! We're so glad to hear that you found Joana to be as incredible as we know her to be
Don't hesitate to reach out if you have any questions! 💖
- Smile Team ✨
Great support!
Thanks so much for taking the time to write this review! We really appreciate it 🤩
Smile Team ✨
Great App. Great support via live-chat. Analytics are not great but we only have the base version. Should still have cxv/xlsx export with base without fancy dashboards. Overall pretty happy with it.
Thank you so much for your review and your feedback! This is truly valuable to us 🙏
The app is great, customer service is also great!! Our customers are really enjoying earning and redeeming rewards, a great online and in store tool!
Thank you! 🙏 We're excited to work with you and help bring in those customers! 💯