Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (3,979)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty program that boosts customer engagement and repeat purchases. It's user-friendly with customizable options, seamlessly integrates with Shopify and Shopify POS, and offers reliable performance. The customer support is exceptional, with a responsive team that ensures merchant satisfaction and effective app usage. This app is valued for enhancing shopping experiences and fostering customer loyalty.

February 21, 2024

Great customer service, alway go above and beyond! If there is ever anything that I'm struggling with they are there to help. Great app!

Solace Jewellery Ltd®
United Kingdom
About 1 year using the app
Smile.io replied February 23, 2024

Thanks so much for taking the time to leave a review! <3 We are happy to hear that our support could help!

Yours in Loyalty,

✨ The Smile Support Team ✨

October 18, 2017

I have worked with smile.io since they were still sweet tooth ... and while the name has changed, the commitment behind the software definitely has not. It just keeps getting better and better. The team over the @ sweet smile (hehee, see what i did there?) ... the team has been nothing but top notch and professional. Turbo HIGH FIVES to Elli, Kellen, Maggie, Tyler and Stuart. I have had a few hiccups in the past .. most notably when migrating over to the new platform, but the team was SO quick to respond and make everything right. I am currently in the process of setting up VIP tiers and cannot wait to see how my customers respond. THANKS, (sweet)smile.io, looking forward to growing my brand with you! YAY!

Werkshop
United States
About 1 year using the app
April 8, 2022

Joshua was AMAZING!!! Helped me step by step. Quick, easy, and seamless!! Thank you Joshua, such a great experience!!

Golden Thread, Inc.
United States
About 1 year using the app
Smile.io replied April 8, 2022

Thank you for leaving us a review! We agree - Joshua is pretty amazing! We're so happy he was able to help out!

Edited November 13, 2023

Tried many different loyalty program apps, smile is the most user friendly one, easy to set up. Also, Joana and Hannah were both super helpful, quick respond and solve my issues :)

SALIGIA
United States
About 1 year using the app
Smile.io replied August 4, 2023

Thank you so much for your review! We are so glad you found it easy to set up, it was really lovely chatting with you :) - Hannah & The Smile Team

January 13, 2022

Really attentive and helpful customer service agents! They not only respond quickly, but they make sure that you understand what is going on and how to fix any issue you might be having!

Mountains & Mermaids
United States
About 1 year using the app
Smile.io replied January 15, 2022

We're glad our team was able to help you so thoroughly! We'll let them know you appreciated their time 💕

Edited September 20, 2017

So far so good! Easy to set up and get going.

https://fredaskitchen.com/

Edited on 9/20/2017 - we've had success with this program, and when we had an issue, their online chat was wonderfully efficient. Maggie fixed our problem in minutes. I'm impressed!

Fredas Kitchen
United States
About 1 year using the app
June 20, 2023

I can’t believe all of the free features you get with this program! Like I feel like I’m robbing them. My customers love it and I love how prompt their support is. In a world where everyone has and needs a reward program im glad to have found this easy to use one

ELEVEN//Three
United States
About 1 year using the app
Smile.io replied June 20, 2023

Thank you for taking the time to leave your kind review. It was wonderful assisting you today and I am so happy to hear that you are loving Smile ❤️ - Jade & The Smile Team

September 15, 2021

Great app for loyalty program. Very easy to use and setup. Amazing support from the app development team.

belif India
India
About 1 year using the app
Smile.io replied September 16, 2021

Thank you so much for your review and your feedback! This is truly valuable to us 🙏

April 10, 2024

Jade was very helpful and attentive. Thank you!

Krack'd Snacks
United States
About 1 year using the app
Smile.io replied April 12, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 We are happy that Jade could help :)

Yours in Loyalty,

✨ The Smile Support Team ✨

July 9, 2018

Had an issue and Maggie was amazing at solving it. Great app, great support!

Cherry Hill Coffee
Canada
About 1 year using the app