Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,521)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

December 27, 2016

Easy to install and set up and it's working really well so far. www.aromaleighcosmetics.com

Aleigh Cosmetics
United States
Almost 3 years using the app
February 21, 2021

Not only is this app completely customisable, the help that they give you is incredible. This app is actually so easy to use and when I needed to access reporting they did it for me! Super helpful and the points are really easy to use, no customer issues!

Fit Nutrition Australia
Australia
Almost 3 years using the app
Smile.io replied February 21, 2021

Thanks so much for writing us this 5-star review 🌟 So happy to hear how easy to use Smile has been, and that you've received all the support you needed!

February 22, 2023

David from CS is amazing! He was so helpful in explaining our customer engagement and offering tips on how to make our business exceed our goals. This is THE app to get if you want to manage rewards points!!

TCO Fly Shop
United States
Almost 3 years using the app
Smile.io replied February 22, 2023

WOW~! 🤩 Thank you for taking the time to leave this most lovely review 😊 We agree: David IS amazing 💪✨

- Lisa & the Smile Team💛

February 17, 2021

amazing app that does such so much for free. excellent customer service and troubleshooting. i had a particularly great experience with Joanna and Andy!

THE SUN JEWELERS
United States
Almost 3 years using the app
Smile.io replied February 18, 2021

Thank you for the 5-star review ✨ Super glad to hear the free plan is giving you what you need for a successful rewards program!

September 1, 2023

Great way for customer to redeem loyalty points

SkincareEssentials
United States
Almost 3 years using the app
Smile.io replied September 3, 2023

Thank you so much for your kind review. We really appreciate it! 💖

April 10, 2019

This is a great App for those who look for their customer's happy face as for Rewards and Perks. I've been searching many similar apps and decide to use Smile.io and I Smile now ^^

Baby Face Diary
United States
Almost 3 years using the app
Smile.io replied April 10, 2019

We're so happy to have made you Smile :) Thanks for the five-star review!

June 27, 2023

Excellente application pour mettre en place un système de fidélité (à la fois en ligne et en boutique physique, via Shopify POS) et excellent support. Merci

Colorful Black
France
Almost 3 years using the app
Smile.io replied June 28, 2023

Merci pour vos aimables paroles, nous apprécions vraiment que vous preniez le temps de nous laisser un avis.

S'il vous plaît laissez-nous savoir s'il y a autre chose que nous pouvons aider.

David et l'équipe Smile

August 11, 2022

Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!

Rider Shop SG
Singapore
Almost 3 years using the app
Smile.io replied August 11, 2022

Thank you so much for your kind words 🤩 We really appreciate you taking the time out to share your experience with us 🙏

August 24, 2023

Easy to use for us being the retailer and for our customers too. Great help desk for if you ever need it.

Lamingtonnz
New Zealand
Over 2 years using the app
Smile.io replied August 28, 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Lynn & Smile Team✨

June 12, 2023

I downloaded Smile some time ago and have found it a very user friendly tool. It also has really helpful customer service.

The Cornrow
United Kingdom
Over 2 years using the app
Smile.io replied June 12, 2023

Thanks so much for taking the time to leave a review! We really appreciate it and are so glad that its been user friendly for you :)