Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (3,989)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty program that boosts customer engagement and repeat purchases. It's user-friendly with customizable options, seamlessly integrates with Shopify and Shopify POS, and offers reliable performance. The customer support is exceptional, with a responsive team that ensures merchant satisfaction and effective app usage. This app is valued for enhancing shopping experiences and fostering customer loyalty.

Edited February 25, 2025

Angie from Smile was great at getting me the answers I needed about Incremental Rewards. She was kind enough to show us how to set it up while keeping in mind profit margins and others sales we already have set up. Thanks Angie!

White Cross E-Store
Canada
About 1 year using the app
Smile.io replied April 12, 2024

Thanks for taking the time to rate us 5 stars! So glad Hannah could help get you up and running. We really appreciate the review 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

March 4, 2021

Smile is by far the best app we have installed to date and the best part... we're still on the free plan! I know that might not be the best marketing (I'm unsure) but honestly, one of the biggest turn offs of literally any Shopify app is that you end up paying heaps for really not that much. Smile just runs by itself, massively encourages returning customers and helps us out heaps with issuing store credit whenever there might be delays etc. We've never once had an issue or need to reach out to their support but I can only assume, given how professional the app and it's dashboard are, the support will be top notch as well. Highly recommend to any store really, we're predominantly clothing so maybe it favours our demo better but just an outstanding app, not trying to squeeze us for money and making hundreds of our customers happier every month!

The Fresh Stuff
Denmark
About 1 year using the app
Smile.io replied March 5, 2021

Thanks so much for the review 🌟 We're excited for your launch and we're here to help you boost customer engagement 🚀

August 19, 2021

Great app for rewards with easy use for both ourselves and customers as well. Nothing to suggest for changes

Vision Saddlery
Canada
About 1 year using the app
Smile.io replied August 25, 2021

Thank you so much for choosing our app and for leaving us this wonderful review ✨ We are glad that you find the app easy to use!

July 8, 2024

Great App with Awesome Support.
They really superfast to solve my issued.
Keep it on, Smile Team. Don't forget to always keep your SMILE!

Many thanks.
Eric

Ticket To The Moon
Indonesia
About 1 year using the app
Smile.io replied July 10, 2024

Thanks for your lovely review Eric! We are glad your issue was solved quickly :)

September 23, 2016

I just started using Sweet tooth and it's been pretty easy to set up. The customer support is amazing and quick.

Posh Boutique Novi
United States
About 1 year using the app
Edited October 4, 2018

This application was okay, but when they opened up the inter gratis season it became a great application...now it’s worth the cost

Sullenclothing
United States
About 1 year using the app
November 22, 2023

Amazing service by Brandon !! Looking forward to figuring out a referral program for our store with this and consecutively will be working on our loyalty program. Will update this review as we learn more.

Care n Cure Online Pharmacy Qatar
Qatar
About 1 year using the app
Smile.io replied November 23, 2023

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with Brandon 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨

March 4, 2024

Lisa Gallagher was extremely helpful in getting my questions answered!

invisaWear®
United States
About 1 year using the app
Smile.io replied March 5, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

March 26, 2021

Wow! I moved over from a loyalty program where all they talked about was adding on costs for every feature and I was stuck in a contract with them. The team at Smile have been outstanding. I truely feel like my business is valued and I’m so excited to continue working with them. Thanks so much!

Baby Bow Club
Australia
About 1 year using the app
Smile.io replied March 27, 2021

Thanks so much for the glowing review! 🌟 We're happy you had a good experience with our team. We're always excited to help you reach your goals!

Edited May 7, 2018

This is an edit of a previous review I left a few days back. I was unhappy about some aspects of the platform, and felt the lack of certain functionality was stopping me from gaining traction with my program. Instantly Smile's head of technical support contacted me to address these issues and present solutions to all the concerns. A few days later we've implemented a number of changes, and credit where it's due, Smile have been superb in their response. Thanks!

The Revive Club
Italy
About 1 year using the app