Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,654)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

October 1, 2024

Lynn P was great to work with. Follwed up immediatly and was eager to help resolve my issue.

The Little Catholic
United States
Over 2 years using the app
Smile.io replied October 3, 2024

Thanks for taking the time to rate us 5 stars!

Smile Team✨

October 4, 2024

Jade was very helpful and resolve the problem quickly!

BKIND WHOLESALE
Canada
Over 3 years using the app
Smile.io replied October 6, 2024

Thanks for leaving a review! We agree that Jade is indeed excellent 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

November 16, 2024

Jade was a great help to me. Super-fast response as well.

i am boho
South Africa
Over 1 year using the app
September 11, 2024

Been using Smile for awhile. everything works like what I wanted. Satisfied. and would like specifically give a 5 star rating to Hannah who reply me in a fast manner and got my problem solved immediately.

Bros - Living Wing Sdn Bhd
Malaysia
11 months using the app
Smile.io replied September 13, 2024

Thank you so much for your review! I'm so happy to hear you're satisfied with Smile and I'm glad I could help with your questions quickly!
-Hannah :)

October 10, 2024

this is great app to get the customer back to our store with loyalty and rewards.

Madras Sarees
India
8 months using the app
Smile.io replied October 12, 2024

Thank you so much for taking the time to leave this review 💖 We think Smile is the best loyalty app too 🤩

October 29, 2024

There are some things when setting up the program that may not be as straight forward as they seem. I am thankful for the step by step help on the backend.

Destined Wear - Destined 2 Connect
United States
3 days using the app
Smile.io replied October 31, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

October 17, 2024

Our store no longer needed this functionality, but the customer service was prompt and helpful

Belly Bandit
United States
Almost 4 years using the app
October 3, 2024

Jade was great help and provided 5 star service in getting our program up and running!

Disc Golf Swag
United States
3 months using the app
Smile.io replied October 6, 2024

Thanks for leaving a review! We agree that Jade is indeed excellent 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

October 25, 2024

a good app for your store's customer retention

Golden Vape
United Kingdom
Almost 4 years using the app
Smile.io replied October 28, 2024

Thank you for your review! We appreciate you taking the time to leave it.

October 26, 2024

Smile's customer service is great. We hope to offer varied points-to-discount redemption options for each VIP tier in the future, allowing each tier a different maximum discount achievable through points.

JALIZA
United States
4 days using the app
Smile.io replied October 28, 2024

Thank you for your review and your insightful feedback about our features! We hope you enjoy using our app :)