Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,502)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

July 5, 2024

I love that the development team is always working on improving the app. And I just gotta say, the recent support I got from Lynn on an issue that was confusing me was ABSOLUTELY stellar. She went above and beyond, and helped me with a custom code that she didn't have to do.
Lynn is definitely the reason why I am now a Smile.io customer for life. (At least as long as they are smart enough to keep her around!)
Thanks Lynn, and the whole Smile team, for real, human service, and being a company that cares.

ChromaLabel
United States
Over 1 year using the app
Smile.io replied July 23, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

July 19, 2024

The app is very easy to set up and great to use though I do think a couple items like VIP and expiry points should be offered in starter as well, overall it’s great.
The support staff - even better! Thanks Lynn

Vach Cittoni
Canada
8 months using the app
Smile.io replied July 23, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Lynn 🤩

August 13, 2024

Very nice! Thank you very much.

Eightvape
United States
Almost 8 years using the app
Smile.io replied August 15, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

November 9, 2024

Great customer service - ral people

Just Grapes
United Kingdom
5 months using the app
Smile.io replied November 11, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

August 27, 2024

Le service à la clientèle est excellent. J’adore cette application facile à utiliser, je ne suis pas une experte mais j’ai réussi facilement

Ongles Elaine Lemay
Canada
Over 1 year using the app
Smile.io replied August 29, 2024

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨

October 22, 2024

Thank you very much! Quick to respond to questions and resolve them

VapeBest
Canada
4 months using the app
Smile.io replied October 23, 2024

Thank you for taking the time to leave this lovely review!

August 22, 2024

very fast help! Thank you!

Ava's Pet Palace
United States
Over 1 year using the app
Smile.io replied August 23, 2024

Thank you so much for taking the time to leave us this review! 💛

November 6, 2024

Great customer service

Dr. Alex Loyd
United States
Almost 3 years using the app
Smile.io replied November 8, 2024

Thank you so much for taking the time to leave this review!

We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

October 28, 2024

Just installed and configured, so far so good. I like the flexibility and the ability to scale with little cost up front.

The Puzzle Center
United States
4 days using the app
Smile.io replied October 30, 2024

We smiled reading this review! Thank you so much :)))

August 7, 2024

shout out to Andreandana, i have experienced errors and they have responded immediately to make sure the error is solved . Thank you!

Lumi Candles PH
Philippines
10 months using the app
Smile.io replied August 8, 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

Andreandana - Smile Team✨