Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,470)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

October 22, 2024

Thank you very much! Quick to respond to questions and resolve them

VapeBest
Canada
4 months using the app
Smile.io replied October 23, 2024

Thank you for taking the time to leave this lovely review!

August 15, 2024

Great customer service! Helpful as always. Thanks to Ezra for patiently answering all our questions.

Underwear for Humanity
Australia
5 months using the app
Smile.io replied August 17, 2024

Thanks so much for taking the time to leave a review!

- Smile Team ✨

June 25, 2024

Smile has been a wonderful, easy tool to use on our stores! Mike has curated a wonderful team and really takes care of long time loyal customers. Ive gotten wonderful, easy help from Lisa, David and other team members as well.

Atsuko
United States
Over 3 years using the app
Smile.io replied June 27, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

- Smile Team ✨

July 2, 2024

This app is relevant if you want to use a loyalty program in your Shopify store.

I needed help a few times, and their support was very responsive, I am thinking of Joana who responded to me in less than an hour and took the time to help me!

So I recommend this app !

Josette & Tic
France
Almost 2 years using the app
Smile.io replied August 10, 2024

Thank you so much for taking the time to leave this review! -Joana :)

October 28, 2024

Just installed and configured, so far so good. I like the flexibility and the ability to scale with little cost up front.

The Puzzle Center
United States
4 days using the app
Smile.io replied October 30, 2024

We smiled reading this review! Thank you so much :)))

August 21, 2024

Great app and excellent customer service!

Ingrid Press
United States
Over 2 years using the app
Smile.io replied August 23, 2024

Thanks for taking the time to leave us a review! 💛

August 15, 2024

Customer service is prompt, professional, and they help from a growing company perspective.

Airthereal
United States
Over 1 year using the app
Smile.io replied August 17, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

September 12, 2024

I recently installed Smile: Loyalty & Rewards onto my shopify store. The entire process was simple and streamlined. Hannah followed up several times to ensure that my implementation went well. So far, excellent.

Argital Australia
Australia
3 days using the app
Smile.io replied September 13, 2024

So glad to hear you're enjoying using Smile so far! We're excited to watch your loyalty program thrive :)

- Hannah

July 29, 2024

Helpful and quick customer service. I find the integration works well and provides good value overall.

Harborist
United Kingdom
Over 3 years using the app
Smile.io replied July 31, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

September 11, 2024

Still need some help on the customer side with enrollment / customer finding thier share link to share with other clients. This really needs to be more visible and promoted somehow..more bolder / bigger. I am sure in time this will work out better

LCB REWARDS
United States
19 days using the app
Smile.io replied September 13, 2024

Thank you for your review and feedback here. Someone will reach out to discuss this further with you :)