Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (4,000)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and repeat purchases, noting an increase in average order value through its loyalty program. It's easy to use, integrates seamlessly with Shopify, and supports customization across online and in-store channels. The customer support team is praised for its responsiveness and effectiveness in assisting with setup, customization, and troubleshooting.

November 29, 2021

Great app, fast respond and good service. Would like to recommend this app.
Easy to use and attract customer coming back to shop again.

ADS Pet Store
Australia
About 1 year using the app
Smile.io replied November 29, 2021

Thanks for your kind and generous review! 💛

Edited March 8, 2024

Great solution and support for our retail fashion store.

OutDazl
United Kingdom
About 1 year using the app
Smile.io replied March 9, 2024

Thank you so much for your review. We really appreciate it. Please reach out if there is anything else we can help with.

February 2, 2024

The app has worked flawlessly for me since it was installed. I had a bit of a self-inflicted hiccup on store migration, but I contact customer services and Brandon was quick on the case with an export of additional data that I needed to make my life a little easier.

MG USA
Spain
About 1 year using the app
Smile.io replied February 3, 2024

Thanks for leaving a review!

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

February 28, 2018

Maggie did a fantastic job figuring out my the issues I was having and fixed them in less than a minute in the live chat! Very pleased!!

Blushing Peach Co
United States
About 1 year using the app
September 24, 2022

Great rewards app. My customers love it and the functionality is on point. Great customer support as well.

It's the Curves for Me
United States
About 1 year using the app
Smile.io replied September 24, 2022

Thank you for taking the time to leave this lovely review!! It was great chatting with you today 😃

💖 Lisa

December 28, 2023

Quick and kind service

Twinkle Baby Boutique
United States
About 1 year using the app
Smile.io replied January 4, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with our support team 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨

Edited February 27, 2024

INSTANT ROI.
This app is a MUST have and since we've implemented it, nearly everyone in our country has followed suit.
Great service - fast response, NOT ai bots, REAL PEOPLE!
In doubt? Many users WILL use the referral/cashback.
For reference, about 10% of our users use referral, and 30-40% use the cashback.
An easy implementation with a clear benefit for biz owners.

BestPerfume.Store
Singapore
About 1 year using the app
Smile.io replied February 23, 2024

Thanks so much for taking the time to leave us such a lovely review! <3 We are happy that Smile has been able to make an impact on your store and that our support has been able to assist :)

Yours in Loyalty,

✨ The Smile Support Team ✨

February 21, 2024

Great App and Support!!

INNOMETICS GmbH- Naturkosmetik Rohstoffe & Know how
Austria
About 1 year using the app
Smile.io replied February 23, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

November 14, 2023

Customer service, especially Nicole, is a huge help and very responsive. Thank you!

GE Designs
United States
About 1 year using the app
Smile.io replied November 16, 2023

Thanks for taking the time to leave us a stellar review and the kind words about Nicole! She's a rockstar and we're so glad she was able to help you so much 🫶

Yours in Loyalty,

✨ The Smile Support Team ✨

May 31, 2023

Cannot speak highly enough of the customer service. They are always quick to reply and super helpful. Great app too.

Bopo Women
Australia
About 1 year using the app
Smile.io replied June 1, 2023

Thank you so, so much for taking the time to leave this heart warming review! Please don't hesitate to reach out if our team can help with anything else at all 💖