Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,519)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

July 6, 2016

So far it's been great! Glad to be able to reward my customers without just giving away discount codes all of the time.

Simplyoli
United States
Over 2 years using the app
November 8, 2021

Love the program. Customer service is quick to help and we have seen many customers using our rewards peogram. Overall we are very happy with Smile.

Unbroken Designs
United States
Over 2 years using the app
Smile.io replied November 8, 2021

Thank you so much for this lovely review! We're so glad that we were able to help ✨

March 29, 2022

Still configuring my points program with Smile.io. It's very intuitive and easy to customize for your brand, and the few questions I've had were helpfully answered for me by Jade in the live chat. Can't wait to get it up and running on my site.

Spice Craze
United States
Over 2 years using the app
Smile.io replied March 30, 2022

Welcome to Smile! We're thrilled to have you on board - thank you for sharing your wonderful feedback 💛 :)

April 29, 2022

Thank you, Nicole. Great customer service. I'll definitely be implementing these changes into our website. Although asking for 100 characters in a review is probably going to make people leave before submitting

D20 Collective
United States
Over 2 years using the app
Smile.io replied April 29, 2022

It was a pleasure chatting with you today! I'm so glad we were able to help you find what you needed! Also, I appreciate you sticking around to finish the review 💛🤣 Nicole

July 14, 2016

Amazing app, just what I have been looking for!

Dragonflybt
United States
Over 2 years using the app
October 7, 2016

So simple to use and so powerful! Gotta check it out. Always free which is a nice change

Ekinon
Canada
Over 2 years using the app
July 7, 2022

The app is fantastic! If you are familiar with moving and editing things around in Shopify, this will be easy to get it set up and going. The best part is the customer service—hands down, the best. No joke, the actually made me smile!

BRACHA
United States
Over 2 years using the app
Smile.io replied July 7, 2022

Thank you so much for your glowing review! We pride ourselves on being easy to use and easy to understand. 💪 We also pride ourselves on being hilarious, so I am glad I could help out there as well! 😎 Great chatting with you!

Cheers,
Joshua - Smile Team 🧙‍♂️

January 17, 2016

Just getting started using the app but looking great so far. Wish there was level between free and basic for start up's that would allow social and referral rewards to help drive customers without costing to much per month. To help grow the business.

Full Force Imports
Canada
Over 2 years using the app
May 12, 2016

Easy to setup and easy to use. Really looking forward to rewarding loyal customers and helping them save on product orders as well.

Carbon Parts Pros
United States
Over 2 years using the app
October 15, 2020

Great app for using rewards, easy to use and understand and amazing customer service! Recommending to all.

Moel Official
Croatia
Over 2 years using the app
Smile.io replied October 19, 2020

Thank you so much for the 5-stars! We're so glad to hear that you're enjoying it 💖