Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (3,904)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and repeat purchases, noting an increase in average order value through its loyalty program. It's easy to use, integrates seamlessly with Shopify, and supports customization across online and in-store channels. The customer support team is praised for its responsiveness and effectiveness in assisting with setup, customization, and troubleshooting.

July 19, 2023

A special thanks to Jade who has been a great help on Smile. I recommend this app for every e-commerce.

Mood Collection
Switzerland
12 months using the app
Smile.io replied July 20, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

March 12, 2016

Works great! I love the flexibility this app gives me! Support is awesome! They usually reply promptly. With sweet tooth I can give people points if a product wasn't quite 100% as a refund. Being in the agriculture / food industry they can't simply send the product back, so it works awesome to refund that way! I have many happy customers with this program!!

Wilderness Ranch
Canada
12 months using the app
September 16, 2021

awesome app. tried a few other reward program app before, this is the easiest to use. question is be answer quickly

East Ocean Aquatic
Singapore
12 months using the app
Smile.io replied September 17, 2021

Thank you so much for taking the time to share your experience here, and for the 5 stars! ✨ We're so glad to hear that you find the app easy to use and that it fits your needs!

April 20, 2022

Customer service team are the best I have encountered ever! I got the help I needed and was able to immediately make the changes I wanted to make.

TeraGanix
United States
12 months using the app
Smile.io replied April 20, 2022

Thanks so much for taking the time to leave a review! It was so nice chatting with you today and I am so glad you are enjoying our service :) - Nicole

January 30, 2024

Joana was so helpful, she quickly understood what I needed and have recorded a video to show our client exactly what to do. Great quick service :)

DRKCrafts
United Kingdom
12 months using the app
Smile.io replied January 31, 2024

Thank you so much for your review, we really appreciate your kind words.

Cheers
Joana 🤩

February 8, 2024

Our loyalty program is still fairly new. The implementation was simple and the customer respone has been positive.

Customer service has always been helpful and responsilve.

The only thing that I would like to see added is a full page for the customer to login to, instead of the landing page just pushing them to the popup.

Insane Labz
United States
12 months using the app
Smile.io replied February 10, 2024

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

January 16, 2024

Very helpful and responsive customer service chat.

Die With Your Boots On
United States
12 months using the app
Smile.io replied January 17, 2024

Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you!

Lisa - Smile Team✨

January 24, 2017

works as described. Simple and easy to use

J Js Emporium
South Africa
12 months using the app
Edited December 5, 2018

Great app! Just wish you develop the integration with Klaviyo and ReCharge to be even more advanced, lots of folks will be happy if you keep adding new features with those apps!

Ka'Chava
United States
12 months using the app
Edited February 26, 2025

Super quick to respond, really helpful, and super friendly. They made everything easy to understand and got my issue sorted in no time.

Love Cherish
Ireland
12 months using the app
Smile.io replied June 12, 2024

Thank you for your lovely review! I'm looking forward to watching your loyalty program thrive :) - Hannah