Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,523)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

October 3, 2022

This app allows us to easily set up a customer loyalty reward system. Setup was straight forward and everything just works well.

Wiggly Wigglers
United Kingdom
Over 2 years using the app
Smile.io replied October 3, 2022

Thanks so much for leaving us a review! 😀 We really appreciate your feedback and wish you the best of luck! 💸

Cheers,
Joshua - Smile Team 🧙‍♂️

December 3, 2021

i use this app to build reward points for my customers.. the app is great. i love the customer service they were very helpful. Andrijana was very helpful and patient.

Hailey Gone Coastal Candle Company
United States
Over 2 years using the app
Smile.io replied December 4, 2021

We loved talking to you and helping you with your program💖. We're delighted you're finding it helpful and look forward to seeing your members flood in 😃

Edited October 10, 2016

Excellent app for new business integrates well with shopify store.
Good work keep it up.

Ecom Store 2
India
Over 2 years using the app
March 1, 2022

This app is super easy to use and it offers customization of your branding! I'm excited to see how it improves customer loyalty.

heliophile x moonchild
United States
Over 2 years using the app
Smile.io replied March 4, 2022

Thanks so much for taking the time to leave us this review ✨

July 6, 2023

Excellent and fast customer service. This app provides great customer retention and upsell opportunity offering customers bonus points to their next order based on cart value as well as the option for customers to select their free gifts using their current rewards balance.

Big Jeff Online Inc
United States
Over 2 years using the app
Smile.io replied July 6, 2023

Thank you so much for your kind words we really appreciate it. Please feel free to reach out if there is anything we can help with.

Cheers

David

Edited April 26, 2024

We have had a great experience with Smile and their customer service when needed. It's very user friendly, easy to customize or use right from the start!

DYM Athletics
United States
Over 2 years using the app
Smile.io replied March 30, 2022

Thank you so much for taking the time to leave us this review! So glad to hear that the setup was easy and that you had a good experience with our support team 💖

April 14, 2023

super helpful. lisa helped me trouble shoot and get a guest resolution going in just a couple of minutes.

Savoy Tea Co
United States
Over 2 years using the app
Smile.io replied April 17, 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

Edited February 3, 2021

I have interacted with your support team and I must say you are really helpful. Thank you so much for giving first hand service.

Zizira
India
Over 2 years using the app
Smile.io replied February 3, 2021

Thank you so much for your review and feedback here! This is so valuable to us. Our team has been in touch regarding this.

September 3, 2016

Great App, Super easy to use, excellent features

Scapesix
United States
Over 2 years using the app
August 15, 2017

Awesome service, awesome support (for those rare questions that you do have!

Selecting a loyalty program provider is tricky, you're going to expose ALL of your customers to this program and switching will be difficult. With that said after talking with a few others, we were impressed with Smile's simplicity, and flexibility. Highly recommend them!

-Ted
Chief Adventurer
SkullSplitterDice.com

PS- Maggie "Here Actually" in support is awesome too!

Skullsplitter
United States
Over 2 years using the app