Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,521)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

August 15, 2017

Awesome service, awesome support (for those rare questions that you do have!

Selecting a loyalty program provider is tricky, you're going to expose ALL of your customers to this program and switching will be difficult. With that said after talking with a few others, we were impressed with Smile's simplicity, and flexibility. Highly recommend them!

-Ted
Chief Adventurer
SkullSplitterDice.com

PS- Maggie "Here Actually" in support is awesome too!

Skullsplitter
United States
Over 2 years using the app
April 21, 2017

Nice App. Its helping us retain clients and reward them for their continued loyalty.

Miami Flower Market
United States
Over 2 years using the app
April 26, 2022

Smile automates the process of rewarding our best customers for performing multiple different tasks. The integration with email, social & sales tools via shopify is first rate. It clearly adds to our bottom line each month and our customers tell us they feel more valued as a result of the perks they can accumulate. In terms of cost vs return the ROAS with Smile is definitely in the 20+ range. Oh, and the online support. 1st rate, they know the product inside out and always go the extra mile. I'm juts hoping i'm not giving too much away to our competitors....

Evolution Power Tools UK
United Kingdom
Over 2 years using the app
Smile.io replied April 26, 2022

Thank you so much for this amazing feedback! It was an absolute pleasure speaking with you, we look forward to continuing to help grow your business! 🚀 -Joshua

August 18, 2014

Sweet Tooth is a fantastic app for our store. It's flexible enough so your able to customize your program based on particular business model and the support is excellent if you need help along the way. highly recommended

Lead Apparel
United States
Over 2 years using the app
July 6, 2016

So far so good! So easy to install! Really curious how the rewards will payout. Can't wait! And its free!

Belle Melange
United States
Over 2 years using the app
November 22, 2020

Great for incentivising my existing customers and creating a reason to repurchase for new customers. Easy to install and use. Also I really appreciated the Klaviyo guide to setting up an email flow to introduce new customers to the programme, which I was able to copy and complete in about 20mins. Thank you!

LOVESKINNZ
New Zealand
Over 2 years using the app
Smile.io replied November 24, 2020

Thanks so much for leaving us a review 🙏
We're so glad to hear that the Klaviyo integration was easy to setup!

July 30, 2021

SUPER user friendly and easy to understand stats!! I so recommend this especially if you are a new store, they have a free trial to test it out!

xtraandco
United States
Over 2 years using the app
Smile.io replied August 3, 2021

Thank you so much for your review 💖 We really appreciate your recommendation!

March 21, 2022

Smile is an amazing Referral App.
Customer Support is outstanding. They helped us figure out a tricky program we wanted to implement. I highly recommend them.

Sunology
France
Over 2 years using the app
Smile.io replied March 22, 2022

Thank you so much for your review 🤩
Please don't hesitate to reach out to support if there's anything else that we can help with to make your experience great!

December 2, 2021

WOW. so looking forward to using this and help build my target community. So glad i found this app.

KeiStone Jewelry LLC
United States
Over 2 years using the app
Smile.io replied December 3, 2021

We are so glad you found us too 😃 We can't wait to see your rewards program and helping you make it a success😍

-Smile Support

Edited October 3, 2021

Update 10/2021: The referral rewards program is a sales generator. Be sure to use it. Had an issue with customers circumventing the program. Support acknowledged some limitations but gave me excellent recommendations on how to minimize abuse. I really appreciated that. -----
The minimal style suits our needs. Would recommend to anyone with a store especially those selling products. Very useful for customers who are loyal and social. Very good integration.

Lily of the Valley
Philippines
Over 2 years using the app