Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,521)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

September 21, 2016

Love this app, exactly what I was looking for, and the fastest most friendly support available! Thanks Sweet Tooth!

The Knights Treasure
United States
Over 2 years using the app
Edited September 20, 2024

My shop runs Smile rewards and I love how easy it is to use. They also have an excellent customer service team on stand-by to answer all my questions. Amazing response time and friendly service.

greenbeautycurator
Canada
Over 2 years using the app
Smile.io replied April 20, 2022

It was a pleasure helping you today, thanks so much for taking the time to leave a review :) -Jade <3

September 13, 2023

Great rewards program to be apart of & an even better support team! Nicole has helped us understand so much about the app in such a short amount of time! Thank you Nicole & Smile team!

Miss Match Group Inc.
United States
Over 2 years using the app
Smile.io replied September 14, 2023

Thanks so much for taking the time to leave a review! We are happy to help you and are so glad you are enjoying Smile so far. Don't hesitate to reach back out if there is anything else we can help you with :)

-Nicole

October 24, 2016

So far so good! Very easy to set up! Lets hope our customers love it!

Pink Joli
United States
Over 2 years using the app
November 1, 2023

Excellent client service from Jade.

Kabrita México
Mexico
Over 2 years using the app
Smile.io replied November 3, 2023

Thanks so much for taking the time to leave this review! We appreciate it so much and we are so glad that you had a great experience with Jade 🤩

Please don't hesitate to let us know if there is anything else we can help you with 😊

✨ The Smile Team

September 28, 2020

This app just made me SMILE! :) it's very easy to navigate, self explanatory, and the support is VERY quick and AHHMAAZIIING!! SMILING while LOVING IT! <3

Little Black Tux
United States
Over 2 years using the app
Smile.io replied September 29, 2020

Thanks so much for your lovely review 💖 That made us smile as well! 😄

January 21, 2022

Works well, easy to set up and the customer support team answered any questions we had very quickly :)

Keto Fitness Club
United Kingdom
Over 2 years using the app
Smile.io replied January 21, 2022

Thanks for your kind and generous review! Thrilled to hear you got set up quickly, and had a great experience with our team :D

October 18, 2023

Great app, great team. Helps out with retention and helps customers feel valued.

Cortez Coffee Roasters
United States
Over 2 years using the app
Smile.io replied October 19, 2023

We appreciate you leaving a review! Thanks for your kind words. We're really glad Smile has helped with your retention :)

December 22, 2022

Decent features on the basic plan, but the main selling point is the customer service which is very helpful and responsive.

Tentsile
United Kingdom
Over 2 years using the app
Smile.io replied December 22, 2022

Thank you so much for the review! 🙏 We take pride in our customer service, if there’s anything else we can do, please let us know! Happy holidays! ✨

November 28, 2020

Great app and helpful support! Works really well for us as can be integrated with Recharge and our email marketing app.

Naked Sprout
United Kingdom
Over 2 years using the app
Smile.io replied November 30, 2020

Thanks so much for your review 💖We're glad to hear our support team was able to help and that our integrations with Recharge and email marketing apps are proving useful for your business!