Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,667)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enhancing customer retention and boosting order values through its rewarding points system. It features a user-friendly interface with customizable loyalty and referral programs. The app integrates well with Shopify and is noted for its reliability. Customer support is highlighted for its responsiveness and helpfulness in optimizing loyalty programs, making it a valuable tool for improving customer loyalty and business growth.
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Works great has brought business in as well as new customers and new friends
Great so far!!
www.thedronehut.co.uk
Great value for the entry level system that we use here at Owens Organic Coffee. The system has enabled us to better serve our most loyal customers and to encourage new customers to return (we have a very high returning customer rate). Easy to set up, easy to use, integrates seamlessly with Shopify and Recharge (subscriptions) and the chat support has been top notch (very quick responses too).
Thank you so much for taking the time to leave this lovely review!! 🤩 We're so stoked to hear that you're loving Smile and that it's helping you build loyalty with your customers 💪 Please don't hesitate to let us know if there is anything else we can assist with 😊
✨ The Smile Team
Great app, very user-friendly, and well laid out. The customer service team is very helpful - they can answer any query and answer it promptly.
Thank you so much for your review, we really appreciate your kind words.
Cheers
David
Excellent customer service! Petrit was amazing and assisted with our issues in a friendly and helpful manner. Thank you, Petrit!
Thank you so much for your review 🤗 And we agree - Petrit is amazing :)
I absolutely LOVE this app. I have used it for a year now, actually over, and it's AWESOME to hear your client LOVE getting rewards! So many tools and great customer service.
Thank you so much for the kind review! Our team works hard to make sure that merchants feel supported. 💖
Having good app support is SO important, and this app does that! Also, the UI of the app is really good. I'm excited to see how my customers respond to rewards!
We are excited too!! thank you so much for your review we really appreciate it.
Amazing customer service! I was able to have all of my questions answered in a timely manner! Great app!!
Thank you for taking the time to leave us a review 💖 So glad to hear about your nice experience with our live chat team!
The free tier has been great to get us going, but the prices jump steeply if you wish to upgrade features. The features we need are in the $199 a month tier, which is quite steep for what we are. Our customers are saying they never knew we had a loyalty program, we wish it was a little more obvious than a star at the bottom of our homepage. Hunting around for a similar program with more small business friendly pricing. (Not every business is a startup with crazy amounts of capital trying to scale up in ridiculous amounts of time )
Thank you so much for your review and feedback here! This is so valuable to us. Our team has been in touch regarding this💖
This is one of the very few companies that go above and beyond to make the customers happy. Roel answered my support ticket and changed my checkout to work the way we needed it within 10 minutes. No kidding, and even though it might not be part of how the software should have worked, they didn’t even charge me for it. While we are running from one app to another because the apps don’t work and the support is totally missing, this is the example on how it should be in a perfect world. Thank you Roel and Smile.io to make this world a little more perfect!