Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,531)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

October 24, 2016

So far so good! Very easy to set up! Lets hope our customers love it!

Pink Joli
United States
Over 2 years using the app
September 28, 2020

This app just made me SMILE! :) it's very easy to navigate, self explanatory, and the support is VERY quick and AHHMAAZIIING!! SMILING while LOVING IT! <3

Little Black Tux
United States
Over 2 years using the app
Smile.io replied September 29, 2020

Thanks so much for your lovely review 💖 That made us smile as well! 😄

January 21, 2022

Works well, easy to set up and the customer support team answered any questions we had very quickly :)

Keto Fitness Club
United Kingdom
Over 2 years using the app
Smile.io replied January 21, 2022

Thanks for your kind and generous review! Thrilled to hear you got set up quickly, and had a great experience with our team :D

November 1, 2023

Excellent client service from Jade.

Kabrita México
Mexico
Over 2 years using the app
Smile.io replied November 3, 2023

Thanks so much for taking the time to leave this review! We appreciate it so much and we are so glad that you had a great experience with Jade 🤩

Please don't hesitate to let us know if there is anything else we can help you with 😊

✨ The Smile Team

December 22, 2022

Decent features on the basic plan, but the main selling point is the customer service which is very helpful and responsive.

Tentsile
United Kingdom
Over 2 years using the app
Smile.io replied December 22, 2022

Thank you so much for the review! 🙏 We take pride in our customer service, if there’s anything else we can do, please let us know! Happy holidays! ✨

November 28, 2020

Great app and helpful support! Works really well for us as can be integrated with Recharge and our email marketing app.

Naked Sprout
United Kingdom
Over 2 years using the app
Smile.io replied November 30, 2020

Thanks so much for your review 💖We're glad to hear our support team was able to help and that our integrations with Recharge and email marketing apps are proving useful for your business!

October 18, 2023

Great app, great team. Helps out with retention and helps customers feel valued.

Cortez Coffee Roasters
United States
Over 2 years using the app
Smile.io replied October 19, 2023

We appreciate you leaving a review! Thanks for your kind words. We're really glad Smile has helped with your retention :)

Edited January 11, 2018

The Shopify setup was seamless. I'm really impressed with the program and have been using the paid version for several months. The Smile update a few months ago was super clutch too. If you have a Shopify business, definitely start with the free version. See how your customers react and then get the paid one. You will only get good results out of it if you actually put work into it. The app doesn't just grow once it's installed. and if you need any help figuring out best practices, the customer service is great. I've spoken with Maggie and Elli on many occasions and they are quick to respond and help get things done easily. Not trying to sell them. Just letting you know that this program works, it's reasonably priced and integrates with the top apps like Klaviyo, Yotpo, Shopify, and more.

Test Store3
United States
Over 2 years using the app
April 12, 2017

Great rewards program! Highly recommended.

Marvelous Marvin Murphys
United States
Over 2 years using the app
October 26, 2023

Jade was a great help when I did have clue what was wrong with my point system.

Ocean Dream Boutique
United States
Over 2 years using the app
Smile.io replied October 27, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team