Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

January 19, 2024

Very useful app, a great way to distinguish yourself from competitors and to increase recurring sales. Quick and useful customer support as well. Thanks!

Bricking Awesome
Belgium
3 months using the app
Smile.io replied January 21, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

April 2, 2024

The customer service team responded super quickly. Thank you, Andreandana, for your prompt assistance in resolving our issues within minutes.

Clinelle
Malaysia
7 days using the app
Smile.io replied April 4, 2024

Thanks for taking the time to leave us a review! We're so glad to hear that Andreandana was able to help resolve things for you quickly 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

March 14, 2024

Lisa's help was great when I needed customer service.

Fire Brew
United States
About 1 month using the app
Smile.io replied March 16, 2024

Thanks so much for taking the time to leave a review! <3 We are happy to hear that our support could help!

February 2, 2024

Joana sorted out my issue out in seconds. Great service.

Milex South Africa
South Africa
Over 2 years using the app
Smile.io replied February 3, 2024

Thanks for leaving a review!

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

January 15, 2024

The Smile support team is excellent! Lynn was incredibly helpful and always responded promptly to my questions. Thank you!

Phiten
United States
About 3 years using the app
Smile.io replied January 17, 2024

Thanks so much for taking the time to leave us a review! We're so glad to hear that you found Lynn to be as incredible as we know her to be :)

Yours in Loyalty,

The Smile Support Team

April 17, 2024

The app is easy to use and the support, specifically Jade, is very helpful.

Stimara
United States
7 months using the app
Smile.io replied April 21, 2024

Thanks for leaving a review! We agree that Jade is indeed helpful 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

March 21, 2024

by far the best customer service provided by an app and one of the easiest to use interfaces

Benir Clothing
United Kingdom
8 days using the app
Smile.io replied March 23, 2024

Glad to hear you're finding Smile easy to use and enjoying our Support team - they are definitely awesome! 😄 Thanks for the rating & review!

January 19, 2024

Great platform with a super helpful team. Our customers seem to love it!

Wayside Performance Ltd
United Kingdom
2 months using the app
Smile.io replied January 21, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

March 11, 2024

SERVICE WAS GREAT EVEN THOUGH THE APP WASNT A FIT

Addicted Lifestyle
United States
3 days using the app
Smile.io replied March 14, 2024

Thank you so much for your review and sharing! <3

If you need any help, please do not hesitate to reach out.

The Smile Team ✨

April 16, 2024

Helpful customer service

Fake Bake, LLC
United States
Over 1 year using the app
Smile.io replied April 18, 2024

Thank you for your lovely review. If you have any other questions we will be happy to help!